Customer Service Administrator

Role: Customer Service Executive
Contract: Permanent
Location: Shirley Solihull B90
Salary: To be discussed

We are working on behalf of an award winning and thriving organisation who is seeking to recruit an experienced Customer Service Executive. As a Customer Service Executive, you will be joining their fast-paced Customer Service department working as part of a team of 5.

This is a full-time office based position working Monday to Friday 9am until 5.30pm.

The successful candidate will have a proven background in customer focused roles, with high levels of attention to detail when processing administrative tasks.

Role and responsibilities:

• As a Customer Service Executive, you will be responsible for handling customer and supplier queries received daily by phone, email and portal promptly
• Accurately process customer rental bookings to meet their needs efficiently
• Source suitable cars, vans or HGVs in line with customer needs
• Accurately manage the customer rental platform
• Build strong working relationships with clients, suppliers and colleagues
• Act as a point of escalation for customer queries
• Accurately processing vehicle administration such as fines / damage / tax and MOTs
• Validate, cross-check and authorise invoices received by suppliers
• Ensure all data and administration records are correctly processed and up to date in adherence to compliance procedures
• Daily use of internal CRMs and Microsoft packages such as Excel
• Work to achieve targets and company objectives
• General administrative duties as required

Skills and experience required:

• Proven work history as a Team Administrator, Customer Service Executive, Customer Service Administrator role is essential
• Excellent verbal and written communication skills is essential
• Strong eye for detail to accurately process data is essential
• Positive and enthusiastic mentality
• Customer focused approach
• Excellent organisational and planning skills

Benefits:

• 25 days holiday
• 5% pension scheme
• Automotive benefits relating to MOTs and breakdowns
• Modern office environment
• Free parking available onsite

If you have the relevant skills and experience, and actively seeking a new Customer Service role with an award winning company then please apply today!