Customer Service Administrator
Not Specified | Permanent, full-time| £24,000 - £25,000 per annum
Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Tamworth. This is an excellent opportunity to join an established business as Customer Service Administrator on a full-time permanent basis.
Culture and Environment
Step into a vibrant and welcoming environment where collaboration and teamwork are at the heart of everything we do. Our client is dedicated to supporting your success by providing comprehensive training, ensuring you have the skills and knowledge to excel in your new role. You'll work in a cutting-edge, contemporary workspace that redefines modern office design. With its iconic interior and state-of-the-art features, this space is more than just an office—it's an inspiring environment designed to energize and impress. Take the next step in your career and thrive in a role where innovation, support, and a WOW-factor workplace come together.
Personality
We are seeking a personable and professional individual to support our Customer Service Team with a variety of administrative tasks. The ideal candidate will be efficient, detail-oriented, and proactive, with a proven ability to work independently and as part of a team. This role offers a unique opportunity to join a fun, hardworking team that is passionate about delivering exceptional results and shaping an exciting future. If you’re looking for a role where you can contribute, grow, and thrive, we’d love to hear from you!
Package and benefits
Holiday Entitlement
Life Assurance
Free onsite parking
Incredible core company values
Duties & Responsibilities
Skills and experience
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Culture and Environment
Step into a vibrant and welcoming environment where collaboration and teamwork are at the heart of everything we do. Our client is dedicated to supporting your success by providing comprehensive training, ensuring you have the skills and knowledge to excel in your new role. You'll work in a cutting-edge, contemporary workspace that redefines modern office design. With its iconic interior and state-of-the-art features, this space is more than just an office—it's an inspiring environment designed to energize and impress. Take the next step in your career and thrive in a role where innovation, support, and a WOW-factor workplace come together.
Personality
We are seeking a personable and professional individual to support our Customer Service Team with a variety of administrative tasks. The ideal candidate will be efficient, detail-oriented, and proactive, with a proven ability to work independently and as part of a team. This role offers a unique opportunity to join a fun, hardworking team that is passionate about delivering exceptional results and shaping an exciting future. If you’re looking for a role where you can contribute, grow, and thrive, we’d love to hear from you!
Package and benefits
- Monday to Friday, 9:00am – 5:00pm
- 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
- All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
- On completion of the 6-month probationary period, healthcare cash plan is available
Holiday Entitlement
- 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
- After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
Life Assurance
- 2x annual salary
Free onsite parking
Incredible core company values
Duties & Responsibilities
- Full admin support, liaising with many departments across the business
- Running and analysing reports
- Tracking and reporting to relevant departments
- Monitoring marketing back orders
- Booking in of deliveries for key customers
- Liaising with the warehouse regarding mispicks and short deliveries
- Collating all mispick information
- Arranging collection of faulty goods to support the Customer service, returns co-ordinator
- Organising collections with carriers for returns/quality department
- Arranging & completing relevant courier customs information
- Monitoring and reporting on arranged collections and distribution of email enquiries
- Overseeing carrier daily delivery reports
- Processing customs declarations cover, sample requests, marketing ordered and internal orders across group companies
- Processing Quality replacement orders through SAGE/Inhouse systems
- Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims
- Analysing reports
- Ordering and maintaining stationery supplies
- Scanning and validating documents on to our archive system
- Supporting house accounts
- Uploading and amending details on HS Codes to Government TSS portal
- Switchboard overflow and full reception cover (greeting and booking in visitors, processing post)
- Any other ad-hoc office administration duties as and when required
Skills and experience
- Experience in a similar role desired but not essential
- Excellent customer service skills
- Flexible and adaptable to a varied role
- Ability to work as well in a team and individually
- Be accurate and efficient at all times
- Basic knowledge of Word, Outlook, Excel and Sage
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.