Customer Service Advisor
Not Specified | Contract, full-time| £24,000 - £25,000 per annum
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Customer Service Advisor on a full-time 18 months FTC.
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. This is a fantastic opportunity to progress a career and grow with a well-established organisation who have an organic and encouraging approach to all of their employee's success.
The workspace is modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
The client is seeking a personable and approachable candidate with excellent customer service skills and initiative to find a resolution to any problems that may arise. The candidate should be able to work well in a team as well as being able manage their own workload and effectively manage their own time.
Reward
Job Role
Skills and experience
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. This is a fantastic opportunity to progress a career and grow with a well-established organisation who have an organic and encouraging approach to all of their employee's success.
The workspace is modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
The client is seeking a personable and approachable candidate with excellent customer service skills and initiative to find a resolution to any problems that may arise. The candidate should be able to work well in a team as well as being able manage their own workload and effectively manage their own time.
Reward
- Monday to Friday, 9:30-5:30
- Training provided
- 23 days holiday plus an option to buy or sell up to 5 extra days per year
- Free parking
- Competitive contributory pension scheme
- Health cash plan
- Share save scheme
- Discounts on products and services
Job Role
- Taking inbound calls and dealing with all enquiries
- Updating database for each call
- Processing internet and email orders using Sage
- Filling all paperwork
- product sample requests
- Preparing quotes
- Preparing lighting schemes
- Monitor customer back orders, forward orders and call off orders
- Maintain customer information
- Providing information on part numbers
- Maintain good product knowledge (training will be provided)
- Setting up customers for online ordering
- Administration support for Area Sales Managers
- Dealing with the carriers
- Key account outbound courtesy calls
- Updating excel spreadsheet
- Logging and processing warehouse discrepancies
Skills and experience
- Be personable and approachable
- Have excellent customer service skills, offering the best personal service at all time
- Be able to deal with difficult customers always remaining calm and professional
- Have the initiative to find a resolution to any problems that may arise
- Work equally well in a team as well as being able manage their own workload
- Effectively manage their own time
- Be accurate and efficient at all times
- Have basic knowledge of Word, outlook, Excel and Sage would be beneficial
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.