Service Desk Analyst
Not Specified | Permanent, full-time| £30,000 per annum
Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Coleshill. This is an excellent opportunity to join the team as an IT Senior Service Desk Analyst on a full-time permanent basis.
Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.
Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team. If you are punctual and professional, we encourage you to apply for this role!
Reward
Duties & Responsibilities
Skills and experience
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.
Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team. If you are punctual and professional, we encourage you to apply for this role!
Reward
- After training period, 2 days working from home, 3 days in the office
- Monday to Friday, 9am – 5:30pm, 1hr Lunch break
- 25 days holiday plus bank holidays
- Bonus scheme
- Dental and Optical care
- Healthcare cash plan
- Free parking
Duties & Responsibilities
- Utilising advanced technical skills to analyse and resolve technical issues and tasks
- Providing first, second, and third level support
- Providing application deployment
- Retaining ownership of requests and incidents until resolution
- Providing support for account administration in times of need
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Providing incident and request management to end users on technology issues
- Answering queries by telephone, service desk tickets and walk-in customers
- Generating reports on the ticket queues
- Monitor ticket queue regarding SLAs, notify relevant teams and thereby help teams to maintain SLAs
- Identifying and reporting activities that are non-compliant to regulatory directives
Skills and experience
- Experience in a similar role
- Familiar with IT Service Desk processes and SLAs
- Ability to demonstrate accuracy
- Ability to identify and resolve problems in a timely manner
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.