x24 Customer Service Advisors

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham City Centre. This is an excellent opportunity to join an established business in a thriving fast-paced environment as a Customer Service Advisor on a 12 month fixed term contract with the potential of permanent employment. This role offers hybrid working following completion of a thorough training programme.

Culture and Environment
A welcoming, vibrant and caring culture, with an exceptionally supportive group of individuals within the department. Full of energy, fun and regular incentives to ensure a happy and motivating place to work. The work place is a modern and contemporary space with a light and open plan setting, creating an impressive place to work.

Personality
We are looking for Confident, friendly and professional, individuals who take pride in their work and naturally go above and beyond with a genuine passion for gaining customer and job satisfaction. If you are looking for a role and want that motivating excited feeling every morning to get up and go to work, then this role is THE ONE for you! 

Reward

• 35 hours, Monday to Friday, 9am- 5pm
• 25 days holiday, plus bank holiday
• Contributory pension
• Discounted insurance policies
• Buy and sell up to 5 days annual leave
• 247 employee assistant programme
• Discounted gym membership
• Cycle to work scheme
• Free eye test
• Private GP clinic
• Annual bonus scheme
• Hybrid working Laptop included
• Fun Office Days
• Incentives and Department Quizzes

Duties & Responsibilities

• Delivering outstanding customer service
• Maintaining accurate customer records in line with policies and procedures
• Managing customers' queries and transactions, ensuring the customer is fully aware of all information
• Responding to customer enquiries and requests received through a wide range of channels including telephone, email, mail, live chat and social media
• Liaising with areas of the business in order to complete customer requests to the high standards required and within agreed company processes and SLAs
• Following the complaints management framework according to company policies

Skills and experience

• Previous experience in a customer service role, call centre, retail or hospitality
• Excellent range and use of communicating skills
• Excellent customer service skills
• Take ownership of work
• Excellent attention to detail
• Developing and maintain working relationships
• Although not essential, Investment experience is desirable

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.