Customer Service Advisor - French Speaking

Oakley Recruitment is working in partnership with a well-established client, based in Shenstone who is looking for a French-speaking Customer Service Advisor to join their team on a full-time, permanent basis.  

Culture and Environment
Our client's working environment is diverse and friendly. The workspace has an extremely welcoming feel and they offer full training

Personality
Our client is seeking a French-speaking candidate with a friendly telephone manner and excellent rapport-building skills. If you are empathetic, remain calm and composed under pressure, and are highly motivated with a positive attitude, this role is ideal for you.

Reward

• Monday to Friday – 9.00am – 5.30pm
• Free parking
• Holiday + bank holidays
• Life Insurance
• Contribution towards eyecare
• Private medical insurance
• Employee assistance program
• Health care cash plan

Job Role

• Handling leads, being the first point of contact with potential customers
• Booking interviews and preparing interview materials
• Answering incoming calls and emails from French franchisees and export customers
• Handling all orders through the French order portal, liaising with their hauliers and completing all associated documentation
• Completing invoicing, credit notes, requisitions and month-end procedures
• Handle queries and complaints effectively and efficiently
• Record all customer queries on the CRM system
• Have an in-depth knowledge of company products and procedures
• Assisting with French travel arrangements and translation support
• Build and maintain strong relationships with consumers using a variety of social media communication channels and specialist forums
• Build market-specific and product-launch campaign assets
• Sustain the information on the website pages
• Creating news articles sharing franchisee’s success stories on social media channels

Skills and experience

• French language – Degree level as a minimum
• Experience in a French and English-speaking role
• Experience in administration
• IT literate

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.