Customer Service Advisor - French Speaking
Not Specified | Permanent, full-time| £29,500 per annum
Oakley Recruitment is working in partnership with a well-established client, based in Shenstone who is looking for a French-speaking Customer Service Advisor to join their team on a full-time, permanent basis.
Culture and Environment
Our client's working environment is diverse and friendly. The workspace has an extremely welcoming feel and they offer full training
Personality
Our client is seeking a French-speaking candidate with a friendly telephone manner and excellent rapport-building skills. If you are empathetic, remain calm and composed under pressure, and are highly motivated with a positive attitude, this role is ideal for you.
Reward
Job Role
Skills and experience
Culture and Environment
Our client's working environment is diverse and friendly. The workspace has an extremely welcoming feel and they offer full training
Personality
Our client is seeking a French-speaking candidate with a friendly telephone manner and excellent rapport-building skills. If you are empathetic, remain calm and composed under pressure, and are highly motivated with a positive attitude, this role is ideal for you.
Reward
- Monday to Friday – 9.00am – 5.30pm
- Free parking
- Holiday + bank holidays
- Life Insurance
- Contribution towards eyecare
- Private medical insurance
- Employee assistance program
- Health care cash plan
Job Role
- Handling leads, being the first point of contact with potential customers
- Booking interviews and preparing interview materials
- Answering incoming calls and emails from French franchisees and export customers
- Handling all orders through the French order portal, liaising with their hauliers and completing all associated documentation
- Completing invoicing, credit notes, requisitions and month-end procedures
- Handle queries and complaints effectively and efficiently
- Record all customer queries on the CRM system
- Have an in-depth knowledge of company products and procedures
- Assisting with French travel arrangements and translation support
- Build and maintain strong relationships with consumers using a variety of social media communication channels and specialist forums
- Build market-specific and product-launch campaign assets
- Sustain the information on the website pages
- Creating news articles sharing franchisee’s success stories on social media channels
Skills and experience
- French language – Degree level as a minimum
- Experience in a French and English-speaking role
- Experience in administration
- IT literate