ERP Product Expert

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join this expanding group as an ERP Product Expert  

Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. Our client are committed to providing comprehensive training, enabling you to become an adept user and teacher of newly implemented platforms, equipping you with the knowledge to train others effectively.

The workspace is a modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.

Personality
We are looking for a proactive learner, a strategic thinker who can not only adapt to but also anticipate the needs of a dynamic business environment. Your role will be a cornerstone in the evolution of the business processes, ensuring that the systems support business growth and efficiency objectives.

Package and benefits

• Permanent, Monday to Friday
• 23 days holiday, increasing with the length of service
• Free parking
• Pension scheme
• Employee bonus scheme
• Paycare
• Employee assistance programme

Duties & Responsibilities

• System implementation and configuration, supporting the rollout of ERP systems
• Working alongside the project team to customise platforms
• Designing and delivering training programs for end users, to maximize the potential of the ERP systems
• Providing ongoing support and refresher training as needed
• Become the go-to advisor within the organisation for all matters related to ERP systems
• Maintaining a collaborative environment by soliciting and synthesising feedback from all system users
• Initiating and guiding discussions to identify potential enhancements and leading cross-functional efforts to implement system improvements
• Regularly updating knowledge through industry research, webinars, and participation in relevant forums and conferences
• Producing and updating user-friendly materials, including user guides, SOPs, and quick-reference sheets
• Providing troubleshooting support, quickly addressing and resolving issues
• Documenting system configurations, changes, and processes
• Acting as the primary liaison between our internal teams and external vendors or consultants
• Ensuring that the ERP systems integrate seamlessly with other in-house systems and third-party applications
• Establishing and monitoring key performance indicators (KPIs) for system usage and efficiency
• Generating regular reports

Skills and experience

• A Driving Licence is essential
• Willingness to travel as needed for system implementation and support
• Excellent written procedure and documentation standards
• Organisational and time-management skills
• Experience in ERP platforms
• Experience in leading training room sessions and environments
• Quick learner who can learn new technologies
• Excellent diagnostic and problem-solving skills
• Excellent written and verbal communication
• A basic understanding of security and data privacy principles
• Knowledge and experience of Microsoft Office 365
• Technical expertise in integrating ERP with other IT systems

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.