FRAUD Customer Service Administrator (Fraud)
Not Specified | Contract, full-time| £23,660 per annum
Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This is an excellent opportunity to join the team as a Customer Service Administrator. This is a temporary contract for 12 months and is highly likely to become permanent.
Culture and Environment
Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.
Personality
You must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment with good analytical and problem-solving skills.
Reward
Job Role:
Skills and experience:
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Culture and Environment
Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.
Personality
You must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment with good analytical and problem-solving skills.
Reward
- Monday to Friday - 10am – 6pm and 12-8pm shifts
- Accrued holiday
- State of the art, modern working environment
- Hybrid working, 3 days in the office 2 days working from home
- Opportunity of a permanent contract
Job Role:
- Review fraudulent activity relating to transactions, compromised accounts, and account openings
- Investigate risk identified, making sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
- Determine action required based on established procedures
- Dealing with complex cases
- Placing appropriate hold on accounts deemed to have fraudulent activity.
- Tracking and documenting action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Build rapport in communication with customers, merchants, financial institutions, and
- Building rapport with our customers to resolve service issues and customer questions
- Taking ownership of customer enquiries and responding to escalated customer issues in accordance with agreed procedures
- Responsible for the day-to-day coverage of customer account maintenance processes
Skills and experience:
- Previous Customer Service Administration experience
- Good team player
- Excellent written and verbal communication skills
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
- Flexibility to work shifts
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.