Miami - Customer Service Coordinator

Flexible Working Options – Full-Time, Part-Time, and Various Shifts Available!

Eradicating the final barrier of global communication…
At thebigword, we specialise in language solutions, translating over 1 billion words annually, supporting more than 250 languages and handling millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world.

Joining our team is not just a career, it’s being part of something much bigger!

At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here: https://en-gb.thebigword.com/about-us/career/

Perks That Make You Smile

Miami Office Perks:

• 24/7 Office Access – Your creativity doesn’t keep office hours, and neither do we! Enjoy round-the-clock access to a workspace that’s ready when you are.
• Breakfast to Jumpstart Your Day – Fuel your mornings with a delicious breakfast. Whether you’re an early riser or need a little extra time to get going, we’ve got you covered.
• All-Day Snacks & Beverages – Satisfy those midday cravings with a variety of snacks and keep refreshed with free tea and coffee all day long.
• High-Speed Wi-Fi – Stay connected and power through your tasks with reliable, fast internet access – no interruptions, just productivity.
• Wellness Room – Take a break and recharge in our tranquil wellness room, designed for relaxation and mindfulness whenever you need a moment of peace.
• Onsite Events – Connect with colleagues, learn, and have fun at our regular onsite events, fostering community and collaboration in a vibrant work environment.
• Free Parking – Enjoy the convenience of hassle-free parking at the nearby mall, giving you more time to focus on what matters.
• Fully-Equipped Kitchen Area – Whip up a quick meal or snack in our kitchen area, stocked with everything you need to feel at home.

Our people are the key to our success, so we reward them with excellent benefits and perks including:

• Generous Paid Time Off (PTO) that increases with length of service.
• Employee Assistance Program – 24-hour mental health support to help our team members live happier, healthier lives.
• Qualifications & Development Opportunities – You can also access 1000’s of online courses to enhance your personal hobbies and interests.
• Long-Service Awards, Wedding & New Baby Gifts
• Up to 2 Paid Volunteer Days – Take time off to give back to your local community, or a cause close to your heart.
• Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee – Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas.
• Medical, Dental & Vision Insurance – Comprehensive coverage to support your health and well-being, including preventive care, dental check-ups, and vision services.

The Role Unveiled
Experience a collaborative atmosphere that thrives on teamwork and connection, with this office-based opportunity as a Customer Service Coordinator in the vibrant city of Miami. At the heart of our operation, Customer Service supports in sourcing linguists to service our customers’ requirements, assisting clients with their bookings. Need someone fluent in legal 'jargon' in Swahili? That's our specialty!

Join our collaborative atmosphere in sunny Miami as a Customer Service Coordinator. In this office-based role, you'll play a crucial part in breaking down language barriers on a global scale.

Your Role in Action
Our collaborative environment thrives on teamwork, where Customer Service Coordinators in Miami stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator in Miami can shine.

• Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department.
• Master our Wordsynk application to offer comprehensive support in response to inquiries.
• Skilfully match clients with suitable linguists, providing consistent updates on progress.
• Reassure dissatisfied customers, swiftly escalating serious concerns for resolution.
• Offer real-time, empathetic customer care to both clients and linguists.
• Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction.
• Foster effective communication among Interpreting Services team members and departments within thebigword.
• Efficiently manage your workload, seeking managerial support when needed.
• Identify and escalate priority issues to operations management for prompt resolution.

• Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
• Proactively tackle challenges, showcasing a desire to understand and resolve issues, reflecting the vibrant spirit of Miami.
• Embrace initiative, confident decision-making, and a strong moral compass to always 'do the right thing.'
• Driven by passion and commitment, aiming high to achieve targets while staying resilient and accountable.
• Enthusiastically contribute to team success, finding joy in collaboration and celebrating achievements with colleagues in the Miami sunshine.
• If you’re experienced in Customer Service or have any experience in the language service sector, this would be a bonus!

The Opportunity Awaits
Ready to make a difference in Miami? Submit your Resume; we'd love to hear from you! We'll keep you informed throughout the process.

If you prefer joining our freelance linguist community, email your details to wordsynk.network@thebigword.com. Successful applicants will undergo a basic criminal background check.

Shift Patterns Available:
Monday - Friday:
6am - 2pm
9am - 5pm
2pm - 10pm