Customer Service Advisor

Bridgwater, United Kingdom | Contract, full-time
| £8.69 per hour
Ref: SM218 (1 month ago)
Our client, a UK manufacturer, is looking for a Customer Service Advisor based in Bridgwater on a temporary bases.

The ideal candidate will be driven and confident to work in a fasted paced customer service environment and used to dealing with large call volumes with the ability to learn new skills quickly with excellent attention to detail.

Duties:

· To provide excellent customer service to all external and internal customers

· Process sales orders and accurately record information

· To provide an efficient service when registering new customers onto the internal system

· Liaise effectively with customers and carriers to confirm delivery dates and arrange re-deliveries

· Monitor customer feedback and report back to supervisor

· Effectively deal with any telephone complaints

· To process letters and correspondence daily and general admin tasks including: scanning, shredding and filing.

· Chasing customers for any outstanding details and documents

· Ensure compliance with the Company Quality procedure

· Ensure Data Protection and confidentiality is maintained at all times

If you have strong communication skills, both written and oral, work well within a team and have experience of managing telephone duties alongside administrative tasks then this could be the position for you.

A good understanding of Microsoft word is essential and knowledge of SAGE of similar packages would be an advantage but not essential.

The working hours are Monday – Friday 9.00am – 5.30pm which offers an hourly rate of £8.69ph.

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Bridgwater, United Kingdom

Map showing Bridgwater, United Kingdom