Customer Services Advisor

Willand, United Kingdom | Permanent, part-time
| £17,500 - £18,500 per annum (Salary Dependent on Experience)
Ref: MK32 (3 weeks ago)
An amazing opportunity has arisen to join a fantastic family run company based in Willand on a part time permanent basis.  Our Client is looking for two exceptional individuals who are able to provide excellent customer service, with a genuine desire to maintain and build strong relationships.  Hours of work will be Monday to Friday 12.00 – 18.00 with the occasional need to work one late night until 20.15.

Key responsibilities of the role include:

·         Developing and maintaining customer relationships maximising profitability, ensuring ultimate customer service is met at all times 

·         Receiving all customer and prospective customer queries

·         Taking and keying in orders on company system

·         Gaining a clear understanding of customer requirements and expectations, enabling the very best solutions and products are recommended securing new and repeat sales  

·         Liaising with the Purchasing and Warehouse departments ensuring orders are being processed efficiently and accurately

·         Working closely with the Business Development Team making sure customer requirements, trading levels and support needs are being met, contributing to the continued growth of the company

·         Providing excellent customer service and reliable information to clients

·         Maintaining any reports as requested by Supervisors/Management to help with the business administration and planning

·         Undertaking general administrative duties ensuring smooth running of the department

 

Essential skills:

 

·         Previous customer service skills

·         Excellent telephone manner

·         Demonstrable understanding of how to handle customers

·         Good working knowledge of Microsoft Packages such as Word, Excel & Outlook  

·         Ability to work flexible hours on occasion if required

 

Our client is offering a full time equivalent salary of £17,500 - £18,500 and a competitive range of benefits


Change Recruitment Services (Taunton) Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Willand, United Kingdom

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