Out of Hours Team Leader

TAUNTON, United Kingdom | Permanent, full-time
| £24,000 per annum
Ref: MK25 (2 weeks ago)
Are you looking for an exciting opportunity with the chance of progression and development whilst leading a team of excellent Emergency Claims Handlers?  My Client, a leading performer in the insurance industry is seeking an individual who will be able to motivate, coach and support a team ensuring the upmost customer service is delivered.

You will be confidant, be able to make positive decisions and most importantly be able to perform well under pressure.

This role is being recruited on a full time, permanent basis with the core hours being 09.00 – 17.30 Saturday, Sunday and Bank Holidays.  A rota of weekday, evening & night shifts and on-call responsibility is to be agreed.  This role is primarily office based but with carrying out homeworker visits when required, so a clean full driving licence and use of car is essential.

Key responsibilities of the role will include:


·         Maintaining rotas ensuring night workers have regular contacts and welfare checks

·         Constantly seeking to improve services and developing innovative solutions

·         Handling escalated complaints

·         Auditing team member activities and performance

·         Identifying training needs

·         Dealing with escalated supplier issues

·         Liaising and co-ordinating shift cover with Duty Team Leader and Duty Managers

·         Producing daily management information and team statistics if required

·         Assisting with call handling at busy periods


This role would suit a highly adaptable, organised candidate - one who is able to change their leadership style to suit different team members and be able to flow with the varying working week. 

Excellent people skills and experience in coaching and supporting staff, good customer service and the ability to use multiple IT systems are a must.

Commercial awareness, Insurance & building knowledge and previous management in a call centre environment would be amazing but not essential!   

On offer is a very competitive salary and a whole wealth of other benefits.

If you believe you would be the right candidate for this role then please apply now.

Change Recruitment Services (Taunton) Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

TAUNTON, United Kingdom

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