Customer Service Administrator

Portishead, United Kingdom | Permanent, full-time
| £16,000 - £18,000 per annum
Ref: SM146 (3 weeks ago)
Our client, a successful manufacture based in Portbury Dock, are looking for a Resolutions Agent to join their team on a full time permanent basis.

The main focus for this position is to improve Customer Satisfaction and loyalty through the resolution of queries and complaints.

Key Duties:
  • To resolve customer queries regarding time scales, deliveries and invoices
  • To arrange for goods to be returned if the order is incorrect, damaged or not need
  • To communicate with other departments within the business to ensure any issues are resolved quickly
  • Log all queries accurately and process any issues
  • Issue accurate and correct documents to customers if requested
  • Look for opportunities to reduce future queries and complaints
  • Promote health and safety in the work place by adhering to company policy

The ideal candidate will have excellent customer service experience, working with and resolving complaints and CRM experience but not essential.

If you are comfortable with excel, have excellent communications skills with a problem solving mind set then please send me your CV today.

In return our client is offering a salary of £18,000 per annum, 25 days holiday, 39 hours per week Monday to Friday and free onsite parking.

 

Change Recruitment Services Limited provides services as an Agency and an Employment Business.  Change Recruitment Services Limited is committed to equal opportunities for all candidates.

Portishead, United Kingdom

Map showing Portishead, United Kingdom