Technical Support Advisor

CLEVEDON, United Kingdom | Permanent, full-time
| £18,000 per annum
Ref: SM131 (1 month ago)
My client, an established business with its UK offices based in Clevedon, is looking for a Full Time Technical Advisor to join their team.

Key Responsibilities;

  • Taking incoming technical phone calls from customers
  • Establishing faults customers have with products and diagnosing the issue
  • Resolving the fault over the telephone using diagrams and reports to assist you
  • Booking engineers to meet with customers to fix product faults if a resolution over the phone is not possible
  • Picking and sending out parts to customers for engineer visits
  • Logging data into the CRM system
  • Assisting with other ad-hoc duties

Essential Skills/Experience;

  • Worked within an office environment
  • PC Literate
  • Good attention to Detail
  • A keen interest in IT
  • Full UK Driving License¬†

Our client offering a salary of £17,450 - £18,450 per annum and you will be working 9am-5pm Monday to Friday. Benefits include your Birthday off plus a voucher to spend, 20 days plus bank holidays and close for Christmas off without taking holiday and 50% off Gym membership.

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CLEVEDON, United Kingdom

Map showing CLEVEDON, United Kingdom