Internal IT Support Specialist
Not Specified | Permanent, full-time| £25,000 per annum
Internal IT Support Specialist
We are seeking a Internal IT Support Specialist who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.
The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail.
JOB RESPONSIBILITIES:
To work as part of an internal team servicing support requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects.
Reporting to the IT Support Coordinator, the core responsibilities are:
Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
Escalate and handover tickets to 3rd line engineers
Helping to create new playbooks and maintenance plans
Build client computer systems from script and assist with troubleshooting issues
Keep existing documentation up to date
Record processes and document for use by others
Promote and maintain high quality work and deliver in a professional manner
Troubleshoot hardware and software issues
Provide troubleshooting resolution and updating/upgrading of systems and software
Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
JOB QUALIFICATIONS:
Previous experience in an IT & helpdesk role beneficial but not essential
Good knowledge of Networks and Microsoft Windows Active Directory environments
Hold or be working towards IT qualifications
Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
Ability to work on his/her own initiative
Excellent communication skills about technical issues
Demonstrate practical knowledge and problem-solving strategies
Solution-focused, with ability to prioritise
High attention to detail
Self- motivated and keen to learn and share knowledge
Ability to meet deadlines
Have a whatever it takes can do attitude
Ability to take complex technical solutions and simplify for end users
Have a willingness to learn new systems
Keep abreast of new developments in software and hardware
Team player.
Salary will be commensurate with experience and job responsibilities. Excellent benefits.
We are seeking a Internal IT Support Specialist who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.
The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail.
JOB RESPONSIBILITIES:
To work as part of an internal team servicing support requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects.
Reporting to the IT Support Coordinator, the core responsibilities are:
Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
Escalate and handover tickets to 3rd line engineers
Helping to create new playbooks and maintenance plans
Build client computer systems from script and assist with troubleshooting issues
Keep existing documentation up to date
Record processes and document for use by others
Promote and maintain high quality work and deliver in a professional manner
Troubleshoot hardware and software issues
Provide troubleshooting resolution and updating/upgrading of systems and software
Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
JOB QUALIFICATIONS:
Previous experience in an IT & helpdesk role beneficial but not essential
Good knowledge of Networks and Microsoft Windows Active Directory environments
Hold or be working towards IT qualifications
Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
Ability to work on his/her own initiative
Excellent communication skills about technical issues
Demonstrate practical knowledge and problem-solving strategies
Solution-focused, with ability to prioritise
High attention to detail
Self- motivated and keen to learn and share knowledge
Ability to meet deadlines
Have a whatever it takes can do attitude
Ability to take complex technical solutions and simplify for end users
Have a willingness to learn new systems
Keep abreast of new developments in software and hardware
Team player.
Salary will be commensurate with experience and job responsibilities. Excellent benefits.