Field Engineer - SLOUGH
Not Specified | Permanent| £30,000 per annum
Field Service Engineer - APM
This position is responsible for providing onsite service and support to customers. The
postholder will act as a mobile field service engineer on assigned open tickets to resolve
customer affecting technical issues and preventative maintenance in a timely fashion, to
maintain maximum customer satisfaction.
This role provides break-fix support 5 days a week between the hours of 8am and 5pm,
Monday to Friday.
Your key tasks and responsibilities will include:
• Preventative maintenance, including inspection of Automated Parcel Machines
(APMs) for visible damage/deficiencies, repair of broken protective wires on locker
doors, checking camera and digital video recorder state and replacing/adjusting if
needed etc.
• Cleaning APMs.
• Transporting hardware to and from customer locations as directed by assigned
tickets.
• Working in collaboration with the helpdesk and clients to resolve tickets as
required.
• Assisting in the design and build of tools and equipment.
• Assisting with the operation maintenance and repair of equipment.
• Practicing and always complying with safety standards.
• Resolving systemic issues providing short, medium, and long-term solutions.
• Assisting in the installation, maintenance, and general support of systems.
About you
My client is seeking an individual with previous experience in a similar role who is looking for
a challenge in a busy and growing business. Proficiency in problem-solving and the ability
to work independently with a strong attention to detail are crucial. Additionally, excellent
communication skills and a customer-focused mindset are essential as our customers are
our top priority.
Please note that possessing a full UK Driving Licence and being comfortable with driving
long distances are requirements for this role. Previous experience with APMs, EPOS and
other retail IT hardware, is desirable.
This position is responsible for providing onsite service and support to customers. The
postholder will act as a mobile field service engineer on assigned open tickets to resolve
customer affecting technical issues and preventative maintenance in a timely fashion, to
maintain maximum customer satisfaction.
This role provides break-fix support 5 days a week between the hours of 8am and 5pm,
Monday to Friday.
Your key tasks and responsibilities will include:
• Preventative maintenance, including inspection of Automated Parcel Machines
(APMs) for visible damage/deficiencies, repair of broken protective wires on locker
doors, checking camera and digital video recorder state and replacing/adjusting if
needed etc.
• Cleaning APMs.
• Transporting hardware to and from customer locations as directed by assigned
tickets.
• Working in collaboration with the helpdesk and clients to resolve tickets as
required.
• Assisting in the design and build of tools and equipment.
• Assisting with the operation maintenance and repair of equipment.
• Practicing and always complying with safety standards.
• Resolving systemic issues providing short, medium, and long-term solutions.
• Assisting in the installation, maintenance, and general support of systems.
About you
My client is seeking an individual with previous experience in a similar role who is looking for
a challenge in a busy and growing business. Proficiency in problem-solving and the ability
to work independently with a strong attention to detail are crucial. Additionally, excellent
communication skills and a customer-focused mindset are essential as our customers are
our top priority.
Please note that possessing a full UK Driving Licence and being comfortable with driving
long distances are requirements for this role. Previous experience with APMs, EPOS and
other retail IT hardware, is desirable.