Field Service Engineer EPOS
Not Specified | Permanent| £30,000 per annum
Field Service (Break Fix) Engineer
About the role
This position is responsible for providing onsite service and support to customers. The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion, to maintain maximum customer satisfaction. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
This role provides break-fix support 7 days a week (excluding Christmas Day) between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern. As this role includes working 8 of the bank holidays, the holiday entitlement is increased to 33 days over the standard 25 to compensate.
Your key tasks and responsibilities will include:
To diagnose and fault find a range of EPoS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
Transporting hardware to and from customer locations as directed by assigned tickets.
Working in collaboration with the Helpdesk and clients to resolve tickets as required.
About you
We are looking for a Break Fix Engineer with experience working with EPoS and other retail IT hardware.
This role covers the whole of the UK so you must have a full UK driving licence and be comfortable driving long distances. Many jobs will be attended alone so you should enjoy working autonomously and be able to use your initiative to solve problems.
You will be working on customer sites so should be an excellent communicator, and you should possess the ability to work quickly and accurately.
About the role
This position is responsible for providing onsite service and support to customers. The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion, to maintain maximum customer satisfaction. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
This role provides break-fix support 7 days a week (excluding Christmas Day) between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern. As this role includes working 8 of the bank holidays, the holiday entitlement is increased to 33 days over the standard 25 to compensate.
Your key tasks and responsibilities will include:
To diagnose and fault find a range of EPoS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
Transporting hardware to and from customer locations as directed by assigned tickets.
Working in collaboration with the Helpdesk and clients to resolve tickets as required.
About you
We are looking for a Break Fix Engineer with experience working with EPoS and other retail IT hardware.
This role covers the whole of the UK so you must have a full UK driving licence and be comfortable driving long distances. Many jobs will be attended alone so you should enjoy working autonomously and be able to use your initiative to solve problems.
You will be working on customer sites so should be an excellent communicator, and you should possess the ability to work quickly and accurately.