AV Field Service Engineer - Paris
Surrey | Permanent, full-time| £35,000 - £45,000 per annum
AV Field Service Engineer
AV Field Service Engineer to be a key part of the Field Engineering team, representing our client in Paris, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced AV Field Service Engineer to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities for the Field AV Service Engineer
Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to Client sites (including European travel if required)
Site and event coordination and support
Preventative Maintenance calls as required
Rotation of client sites as required
Site surveys
Small works installations, including handover to Client
Working any rotational shift basis as required
Administration necessary to support engineering role
Desirable skills
Technically proficient in AV / VC / UC technologies
Able to manage Client communications and escalations
Calm under pressure
Ability to take responsibility
Ability to multi task and prioritise
Excellent communicator on both telephone and email
Meticulous attention to detail
Organised
Flexible approach
AV Field Service Engineer to be a key part of the Field Engineering team, representing our client in Paris, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced AV Field Service Engineer to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities for the Field AV Service Engineer
Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to Client sites (including European travel if required)
Site and event coordination and support
Preventative Maintenance calls as required
Rotation of client sites as required
Site surveys
Small works installations, including handover to Client
Working any rotational shift basis as required
Administration necessary to support engineering role
Desirable skills
Technically proficient in AV / VC / UC technologies
Able to manage Client communications and escalations
Calm under pressure
Ability to take responsibility
Ability to multi task and prioritise
Excellent communicator on both telephone and email
Meticulous attention to detail
Organised
Flexible approach