Cisco Call Manager Voice Administrator
Hampshire | Permanent, full-time| £70,000 - £90,000 per annum
Cisco Call Manager Voice Administrator
Job Summary Cisco Call Manager Voice Administrator
We are looking for a Cisco Call Manager Voice Administrator to join the team and manage the Cisco Unified Communications Manager (CUCM) system. You will be responsible for installing, configuring, troubleshooting, and maintaining the CUCM system and its associated components, such as voice gateways, voice mail, and IP phones. You will also provide technical support and guidance to end users and other IT staff.
Key Responsibilities Cisco Call Manager Voice Administrator
Administer and maintain the CUCM system, including software upgrades, patches, backups, and security
Configure and manage voice gateways, voice mail, IP phones, and other voice devices
Monitor and optimise the performance and availability of the voice network
Troubleshoot and resolve voice issues, such as call quality, connectivity, and routing
Implement and enforce voice policies and procedures, such as dial plans, partitions, and calling search spaces
Collaborate with other IT teams and vendors to ensure the integration and interoperability of voice solutions
Provide technical support and training to end users and other IT staff
Document and maintain voice network configurations and inventory
Qualifications and Skills Cisco Call Manager Voice Administrator
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
Cisco Certified Network Associate (CCNA) certification or higher
UK based Security Check (SC) clearance or eligibility to obtain one
At least 3 years of experience in administering and supporting Cisco CUCM and voice solutions
In-depth knowledge of Cisco voice technologies, protocols, and standards, such as CUCM, SIP, MGCP, H.323, SCCP, QoS, and CUC
Proficient in voice network troubleshooting tools and techniques, such as CDR, RTMT, CLI, and Wireshark
Excellent communication, collaboration, and problem-solving skills
Ability to work independently and as part of a team
Job Summary Cisco Call Manager Voice Administrator
We are looking for a Cisco Call Manager Voice Administrator to join the team and manage the Cisco Unified Communications Manager (CUCM) system. You will be responsible for installing, configuring, troubleshooting, and maintaining the CUCM system and its associated components, such as voice gateways, voice mail, and IP phones. You will also provide technical support and guidance to end users and other IT staff.
Key Responsibilities Cisco Call Manager Voice Administrator
Administer and maintain the CUCM system, including software upgrades, patches, backups, and security
Configure and manage voice gateways, voice mail, IP phones, and other voice devices
Monitor and optimise the performance and availability of the voice network
Troubleshoot and resolve voice issues, such as call quality, connectivity, and routing
Implement and enforce voice policies and procedures, such as dial plans, partitions, and calling search spaces
Collaborate with other IT teams and vendors to ensure the integration and interoperability of voice solutions
Provide technical support and training to end users and other IT staff
Document and maintain voice network configurations and inventory
Qualifications and Skills Cisco Call Manager Voice Administrator
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
Cisco Certified Network Associate (CCNA) certification or higher
UK based Security Check (SC) clearance or eligibility to obtain one
At least 3 years of experience in administering and supporting Cisco CUCM and voice solutions
In-depth knowledge of Cisco voice technologies, protocols, and standards, such as CUCM, SIP, MGCP, H.323, SCCP, QoS, and CUC
Proficient in voice network troubleshooting tools and techniques, such as CDR, RTMT, CLI, and Wireshark
Excellent communication, collaboration, and problem-solving skills
Ability to work independently and as part of a team