Helpdesk Scheduling Assistant
Not Specified | Permanent, full-time| £25,000 per annum
About the role
This role provides support with scheduling Field Engineers to provide on-site break-fix support to our client base.
The helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
The working hours will be:
40 hours per week
Tuesday – Saturday 08:30-17:30.
Your key tasks and responsibilities will include:
The Scheduling supports our UK and Ireland workforce by managing various aspects of operational support. This role is ideal for someone highly organised, eager to gain hands-on experience, and ready to thrive in a fast-paced environment.
With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team’s success.
Key Responsibilities:
• Arranging Field Engineer diaries
• Liaising with Service Desk to schedule visits
• Reporting on diary entries and visits
• Logging support desk interactions in our ticketing system.
• Escalating problems to other departments as needed.
• Utilising the Autotask ticketing system to support business needs.
• Supporting health and safety initiatives and compliance. The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.
About you
We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position.
The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential.
Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important.
Previous experience in retail is desirable.
This role provides support with scheduling Field Engineers to provide on-site break-fix support to our client base.
The helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
The working hours will be:
40 hours per week
Tuesday – Saturday 08:30-17:30.
Your key tasks and responsibilities will include:
The Scheduling supports our UK and Ireland workforce by managing various aspects of operational support. This role is ideal for someone highly organised, eager to gain hands-on experience, and ready to thrive in a fast-paced environment.
With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team’s success.
Key Responsibilities:
• Arranging Field Engineer diaries
• Liaising with Service Desk to schedule visits
• Reporting on diary entries and visits
• Logging support desk interactions in our ticketing system.
• Escalating problems to other departments as needed.
• Utilising the Autotask ticketing system to support business needs.
• Supporting health and safety initiatives and compliance. The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.
About you
We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position.
The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential.
Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important.
Previous experience in retail is desirable.