AV Services Manager
Surrey | Permanent, full-time| £60,000 - £65,000 per annum
AV Services Manager required for a blue chop organisation based at a Client site in London. Looking for an individual who has managed an onsite team in a corporate environment and can hit the ground running.
Key Responsibilities for the AV Services Manager
Full ownership of all aspects of day to day service delivery into meeting room and AV
enables spaces used by clients and partners
Full ownership of the meeting room AV experience
Full responsibility for the service deliverables by large onsite engineering teams
Experienced in building relationships with other dependant teams
Primary point of contact onsite for the client
Consultation & advice to client regarding various matters
Providing a senior level of technical support at the point of escalation
Operational coordination between teams including the technical helpdesk, field
service, projects teams and client liaison
Staff management to the onsite BAU team/s
Rota for the AV team for the week ahead & for the BAU team for the year ahead
Onboarding and training new staff members
Conduct regular one to one meeting’s with individual staff members and document as
required
Conduct weekly meetings to consistently improve the onsite service
Assist human resourcing with return-to-work interviews (RTW), probation reviews, and
incident investigations
Assist with the recruitment process when required to conduct interviews and provide
feedback to the recruitment team
Identify and support training requirements or skills gaps within the BAU team
Performance improvement management if required
Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling)
Provide comprehensive reporting to the Senior Account Manager
Attend monthly service review meetings
Monthly collation entry and reporting of client related statistical data.
Creating and Maintaining department documents including SOPs.
Project coordination work as required, including client liaison, on-site coordination, PO
generation and implementation.
Proactively driving service improvements whenever possible
Desirable skills
Experience in using Zoom with Breakout rooms for high profile hybrid meetings
Good technical knowledge of corporate meeting room AV technologies
In depth experience in using ticket management systems
Experienced manager used to managing a large team of onsite engineers over a number
of locations
Key Responsibilities for the AV Services Manager
Full ownership of all aspects of day to day service delivery into meeting room and AV
enables spaces used by clients and partners
Full ownership of the meeting room AV experience
Full responsibility for the service deliverables by large onsite engineering teams
Experienced in building relationships with other dependant teams
Primary point of contact onsite for the client
Consultation & advice to client regarding various matters
Providing a senior level of technical support at the point of escalation
Operational coordination between teams including the technical helpdesk, field
service, projects teams and client liaison
Staff management to the onsite BAU team/s
Rota for the AV team for the week ahead & for the BAU team for the year ahead
Onboarding and training new staff members
Conduct regular one to one meeting’s with individual staff members and document as
required
Conduct weekly meetings to consistently improve the onsite service
Assist human resourcing with return-to-work interviews (RTW), probation reviews, and
incident investigations
Assist with the recruitment process when required to conduct interviews and provide
feedback to the recruitment team
Identify and support training requirements or skills gaps within the BAU team
Performance improvement management if required
Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling)
Provide comprehensive reporting to the Senior Account Manager
Attend monthly service review meetings
Monthly collation entry and reporting of client related statistical data.
Creating and Maintaining department documents including SOPs.
Project coordination work as required, including client liaison, on-site coordination, PO
generation and implementation.
Proactively driving service improvements whenever possible
Desirable skills
Experience in using Zoom with Breakout rooms for high profile hybrid meetings
Good technical knowledge of corporate meeting room AV technologies
In depth experience in using ticket management systems
Experienced manager used to managing a large team of onsite engineers over a number
of locations