Field Service (Break Fix) Engineer Plymouth
Oxfordshire, United Kingdom | Permanent, full-time| £28,000 - £30,000 per annum (Plus van, medical and overtime)
Field Service (Break Fix) Engineer Plymouth
About the role
This position is responsible for providing onsite service and support to customers. The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion, to maintain maximum customer satisfaction. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
This role provides break-fix support 7 days a week (excluding Christmas Day) between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern. As this role includes working 8 of the bank holidays, the holiday entitlement is increased to 33 days over the standard 25 to compensate.
About us
“Big enough to cope – small enough to care”
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.
Your key tasks and responsibilities will include:
• To diagnose and fault find a range of EPOS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
• Transporting hardware to and from customer locations as directed by assigned tickets.
• Working in collaboration with the KFP Helpdesk and clients to resolve tickets as required.
About you
We are looking for a Break Fix Engineer with experience working with EPoS and other retail IT hardware.
This role covers the whole of the UK so you must have a full UK driving licence and be comfortable driving long distances. Many jobs will be attended alone so you should enjoy working autonomously and be able to use your initiative to solve problems.
You will be working on customer sites so should be an excellent communicator, and you should possess the ability to work quickly and accurately.
Why
As well as a competitive salary of up to £30,000 per annum, we provide the following benefits:
• 33 days’ holiday including bank holidays.
• Private healthcare (including access to the Babylon app) for you and your dependents after a qualifying period, and a flu vaccination voucher once per year.
• Recruitment referral scheme (£500 for each successful referral you make).
• Reward and Recognition scheme.
• Excellent professional development opportunities.
These benefits are in addition to statutory benefits such as eye test vouchers and a workplace pension.
About the role
This position is responsible for providing onsite service and support to customers. The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion, to maintain maximum customer satisfaction. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
This role provides break-fix support 7 days a week (excluding Christmas Day) between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern. As this role includes working 8 of the bank holidays, the holiday entitlement is increased to 33 days over the standard 25 to compensate.
About us
“Big enough to cope – small enough to care”
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.
Your key tasks and responsibilities will include:
• To diagnose and fault find a range of EPOS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
• Transporting hardware to and from customer locations as directed by assigned tickets.
• Working in collaboration with the KFP Helpdesk and clients to resolve tickets as required.
About you
We are looking for a Break Fix Engineer with experience working with EPoS and other retail IT hardware.
This role covers the whole of the UK so you must have a full UK driving licence and be comfortable driving long distances. Many jobs will be attended alone so you should enjoy working autonomously and be able to use your initiative to solve problems.
You will be working on customer sites so should be an excellent communicator, and you should possess the ability to work quickly and accurately.
Why
As well as a competitive salary of up to £30,000 per annum, we provide the following benefits:
• 33 days’ holiday including bank holidays.
• Private healthcare (including access to the Babylon app) for you and your dependents after a qualifying period, and a flu vaccination voucher once per year.
• Recruitment referral scheme (£500 for each successful referral you make).
• Reward and Recognition scheme.
• Excellent professional development opportunities.
These benefits are in addition to statutory benefits such as eye test vouchers and a workplace pension.