Junior Onsite Service Support Engineer
Bucks | Permanent, full-time| £23,000 - £28,000 per annum
Junior Onsite Service Support Engineer
Main Purpose of the Role
Working with the Service, Support and Managed Services Division, you will be responsible for providing
and arranging onsite support to Service Contract customers at Smartcomm. As a Junior Onsite Service
Support Engineer, you will perform all servicing and maintenance works as well as accurately collating
and administering callout reports / records and asset registers for your client site. You will also be
required to manage offsite repairs and manufacturers ensuring works are completed within the limits of
the Service Level Agreement with the client. You will be mentored by the On-Site Support Technician
Lead for the client site.
Main Responsibilities
Managing the company’s on-site Audio Visual portfolio; fault diagnosis, maintenance, testing and
repair as required.
All associated activities to ensure the smooth running of meetings and events – to include room set
up, meet and greet
Ensuring video conferencing systems, meetings and rooms run optimally
Pro-active preventative maintenance
Room checks prior to meetings and events – daily, weekly, monthly room checking schedule
Monitoring and reporting on usage, progress and traffic across the AV networks
Identify performance improvements and keep abreast of technological innovations and
recommend to line management
Be observant of applicable Health & safety regulations
Ensure their work is of a high caliber
Create positive working relationships with colleagues and clients.
Supervise meetings and events as required
Possible flexi hours to support large events
Pro-actively train and support end users
To proactively liaise with and manage 3rd party relationships – warranties with supplier’s
Manage onsite consumables and spares
Produce monthly reports based on KPI’s to be issued to the client and discussed at quarterly review
meetings
Our onsite engineer will have full access to the support desk and technical resource
The onsite will be provided with a mobile phone to allow contact during the working day
Provide support to the client and the clients colleagues as necessary
Minimize downtime of AV facilities
Participating in AV installations and projects and subsequent service and maintenance duties.
Identify opportunities for system/equipment upgrades and notify line manager
Training end users and colleagues as appropriate
Main Purpose of the Role
Working with the Service, Support and Managed Services Division, you will be responsible for providing
and arranging onsite support to Service Contract customers at Smartcomm. As a Junior Onsite Service
Support Engineer, you will perform all servicing and maintenance works as well as accurately collating
and administering callout reports / records and asset registers for your client site. You will also be
required to manage offsite repairs and manufacturers ensuring works are completed within the limits of
the Service Level Agreement with the client. You will be mentored by the On-Site Support Technician
Lead for the client site.
Main Responsibilities
Managing the company’s on-site Audio Visual portfolio; fault diagnosis, maintenance, testing and
repair as required.
All associated activities to ensure the smooth running of meetings and events – to include room set
up, meet and greet
Ensuring video conferencing systems, meetings and rooms run optimally
Pro-active preventative maintenance
Room checks prior to meetings and events – daily, weekly, monthly room checking schedule
Monitoring and reporting on usage, progress and traffic across the AV networks
Identify performance improvements and keep abreast of technological innovations and
recommend to line management
Be observant of applicable Health & safety regulations
Ensure their work is of a high caliber
Create positive working relationships with colleagues and clients.
Supervise meetings and events as required
Possible flexi hours to support large events
Pro-actively train and support end users
To proactively liaise with and manage 3rd party relationships – warranties with supplier’s
Manage onsite consumables and spares
Produce monthly reports based on KPI’s to be issued to the client and discussed at quarterly review
meetings
Our onsite engineer will have full access to the support desk and technical resource
The onsite will be provided with a mobile phone to allow contact during the working day
Provide support to the client and the clients colleagues as necessary
Minimize downtime of AV facilities
Participating in AV installations and projects and subsequent service and maintenance duties.
Identify opportunities for system/equipment upgrades and notify line manager
Training end users and colleagues as appropriate