Senior Service Engineer
Bucks | Permanent, full-time| £30,000 - £45,000 per annum
Senior Service Engineer
Predominantly London area with travel to other parts of UK
Report to: Technical Service Desk Manager
Benefits: Private Health Care, Company Van, Laptop and Smartphone
Main Purpose of the Role
Working with the Technical Service Desk Team, you will be responsible for providing and arranging
support to Service & Support Contract customers at Smartcomm. As a Senior Service Engineer, you will
guide more junior engineers as well as performing all servicing, maintenance and breakdown visits as
well as accurately collating and administering callout sheets / records and asset registers for all contract
customer records. You will also be required to manage offsite repairs and ensure revisits are completed
within the limits of the Service Level Agreement.
Main Responsibilities
1) Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including
administration of asset registers which must be updated following each preventative maintenance
(PM) visit and fed back to the Service & Support Coordinator.
2) Provide guidance and support to the Service Desk Supervisor and the more junior engineers, showing
responsibility to the division as a whole
3) Carry out all service visits as required, with reference to any agreed response time, including timely
completion of Service Report and feedback to customer and Service Desk Supervisor.
4) Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and
communication with the Service Desk Supervisor.
5) Liaise with Technical Service Desk Manager in regards to all incoming Service Calls logged. Attend
bookings and give feedback to Service Desk Supervisor.
6) Attend follow up service visits: Document and monitor any outstanding issues and communicate
with Service Desk Supervisor to organise completion within the schedule and to best meet customer
expectations.
7) Tracking & Reporting: Complete and present your paperwork to the Technical Service Desk Manager
and keep information up-to-date and accurate.
8) Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours
on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3
weeks in normal circumstances.
Key Skills & Achievements
Desired
Predominantly London area with travel to other parts of UK
Report to: Technical Service Desk Manager
Benefits: Private Health Care, Company Van, Laptop and Smartphone
Main Purpose of the Role
Working with the Technical Service Desk Team, you will be responsible for providing and arranging
support to Service & Support Contract customers at Smartcomm. As a Senior Service Engineer, you will
guide more junior engineers as well as performing all servicing, maintenance and breakdown visits as
well as accurately collating and administering callout sheets / records and asset registers for all contract
customer records. You will also be required to manage offsite repairs and ensure revisits are completed
within the limits of the Service Level Agreement.
Main Responsibilities
1) Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including
administration of asset registers which must be updated following each preventative maintenance
(PM) visit and fed back to the Service & Support Coordinator.
2) Provide guidance and support to the Service Desk Supervisor and the more junior engineers, showing
responsibility to the division as a whole
3) Carry out all service visits as required, with reference to any agreed response time, including timely
completion of Service Report and feedback to customer and Service Desk Supervisor.
4) Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and
communication with the Service Desk Supervisor.
5) Liaise with Technical Service Desk Manager in regards to all incoming Service Calls logged. Attend
bookings and give feedback to Service Desk Supervisor.
6) Attend follow up service visits: Document and monitor any outstanding issues and communicate
with Service Desk Supervisor to organise completion within the schedule and to best meet customer
expectations.
7) Tracking & Reporting: Complete and present your paperwork to the Technical Service Desk Manager
and keep information up-to-date and accurate.
8) Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours
on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3
weeks in normal circumstances.
Key Skills & Achievements
Desired
- At least 5 years’ experience in a service engineering role and other experience in the Audio Visual and Technological industry
- Have achieved some form of CEDIA accreditation
- Proactive approach and able to react quickly and calmly to customer demands
- Have achieved some form of Avixa accreditation
- Ability to work well independently and provide supervision of other members of the Service & Support team
- Programming skills in Lutron and
- iLight systems
- Must have an excellent understanding of integrated Audio
- Visual systems, their maintenance requirements, and the software and hardware that comprise them.
- Attention to detail and methodical in record keeping with meticulous and proven organisational skills
- Home location to suit service area
- Manage your own work and travel time to meet deadlines
- Full clean driving licence (minor points will be considered)
- High level understanding of Crestron and AMX