AVIT Analyst
Surrey | Permanent, full-time| £30,000 - £35,000 per annum
Job Title: AVIT Analyst
Location: London
Key Responsibilities
Testing new technology and firmware versions for future deployment
Raising and resolving issues on ITSM
Managing the digital signage mailbox, phone line to resolve any issues users have
Provide access and train users on Appspace globally
Registering BrightSign players globally and updating inventory to reflect changes
Open tickets and arrange calls with Appspace directly with any issues that can’t be troubleshooted locally
Managing the AV Support mailbox and phone line
Scheduling technicians to attend all support requests
Educate and inform clients on current AV booking, WebEx, Zoom, TP procedures
Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests
Meeting room support within all meeting rooms located in London
Granting onsite access to external visitor for the London, Bromley, Camberley and Chester offices
Live troubleshooting telepresence/WebEx escalations where the issues have impacted meetings – EMEA
Stock control and justification for consumables sign off
Ad-hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, WebEx/Zoom SIPs have been linked correctly on TMS
Updating documents on the BAU SharePoint to keep items relevant
Updating site meeting room guides within London, Bromley, Chester, Dublin, Paris and Frankfurt
Rota Cover for all AV teams
Further Details
Salary: Dependant on experience
Reporting to: AV Services Manager
Department: FM
Hours: 9 hours shifts (one hour lunch) to be worked between the hours of 07:00 – 19:00, Mon to Fri
Location: London
Key Responsibilities
Testing new technology and firmware versions for future deployment
Raising and resolving issues on ITSM
Managing the digital signage mailbox, phone line to resolve any issues users have
Provide access and train users on Appspace globally
Registering BrightSign players globally and updating inventory to reflect changes
Open tickets and arrange calls with Appspace directly with any issues that can’t be troubleshooted locally
Managing the AV Support mailbox and phone line
Scheduling technicians to attend all support requests
Educate and inform clients on current AV booking, WebEx, Zoom, TP procedures
Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests
Meeting room support within all meeting rooms located in London
Granting onsite access to external visitor for the London, Bromley, Camberley and Chester offices
Live troubleshooting telepresence/WebEx escalations where the issues have impacted meetings – EMEA
Stock control and justification for consumables sign off
Ad-hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, WebEx/Zoom SIPs have been linked correctly on TMS
Updating documents on the BAU SharePoint to keep items relevant
Updating site meeting room guides within London, Bromley, Chester, Dublin, Paris and Frankfurt
Rota Cover for all AV teams
Further Details
Salary: Dependant on experience
Reporting to: AV Services Manager
Department: FM
Hours: 9 hours shifts (one hour lunch) to be worked between the hours of 07:00 – 19:00, Mon to Fri