Break Fix Engineer
Surrey | Permanent, full-time| £37,000 - £43,000 per annum
Senior Break fix Engineer
Role Overview
Reporting to the on-site AV Manager you will ensure that all BAU (Business as
Usual) activities are delivered in line with contracted Service Levels across all
sites.
Key Responsibilities
Reporting to the on-site AV Manager
To ensure that all BAU (Business as Usual) activities are delivered in line with contracted
Service Levels across all sites
Close liaison with Commercial Account Directors / Managers with respect to all
on-going activities / service deliverables
To communicate at a senior level both within client and to ensure both client service
delivery targets and commercial contract targets are met and exceeded
Focusing on customer service and taking ownership for all areas related to this activity is
paramount
Field service engineering work as required
On-site Service Engineering covering client sites as required
Travelling to client sites (including EMEA travel if required)
Preventative maintenance calls as required
Rotation of client sites as required
Occasional day to day BAU support of the AV / VC facilities when requested by the AV
Manager
Assisting with BAU in-house installations, including handover to client assuming client has
approved any charges
Working any rotational shift basis as required
Administration necessary to support engineering role
Desirable Skills
A passion for service excellence, with a wealth of knowledge and experience in all current
audio visual technologies
The ability to use your initiative and solve problems effective
A team player who is flexible and able to adapt to a variety of challenges
Provide remote support via phone as required
Monitor, add and remove tickets within “Vulcan” ticket system
Maintain site inventory list – spares
Replacing faulty equipment hardware
Diagnose faults in problem systems
Further Details
Salary: Dependant on experience
Reporting to: Onsite AV Manager
Hours: 9-hour day on a rotational shift pattern between 7am-7pm, Monday-Friday
Role Overview
Reporting to the on-site AV Manager you will ensure that all BAU (Business as
Usual) activities are delivered in line with contracted Service Levels across all
sites.
Key Responsibilities
Reporting to the on-site AV Manager
To ensure that all BAU (Business as Usual) activities are delivered in line with contracted
Service Levels across all sites
Close liaison with Commercial Account Directors / Managers with respect to all
on-going activities / service deliverables
To communicate at a senior level both within client and to ensure both client service
delivery targets and commercial contract targets are met and exceeded
Focusing on customer service and taking ownership for all areas related to this activity is
paramount
Field service engineering work as required
On-site Service Engineering covering client sites as required
Travelling to client sites (including EMEA travel if required)
Preventative maintenance calls as required
Rotation of client sites as required
Occasional day to day BAU support of the AV / VC facilities when requested by the AV
Manager
Assisting with BAU in-house installations, including handover to client assuming client has
approved any charges
Working any rotational shift basis as required
Administration necessary to support engineering role
Desirable Skills
A passion for service excellence, with a wealth of knowledge and experience in all current
audio visual technologies
The ability to use your initiative and solve problems effective
A team player who is flexible and able to adapt to a variety of challenges
Provide remote support via phone as required
Monitor, add and remove tickets within “Vulcan” ticket system
Maintain site inventory list – spares
Replacing faulty equipment hardware
Diagnose faults in problem systems
Further Details
Salary: Dependant on experience
Reporting to: Onsite AV Manager
Hours: 9-hour day on a rotational shift pattern between 7am-7pm, Monday-Friday