Flooring Specialist - Insurance Sector

Cannock | Permanent, full-time
| £18,000 - £30,000 per annum (Basic + Bonus + Benefits)
Ref: JK216 (9 months ago)
Carpet Roles UK are delighted to be assisting their clients, leading claims management provider based in Cannock in their search for additional Claims Handlers.

The Company:
The Company manage claims following the loss, theft or damage of household goods on behalf of Insurance Companies, in this instance we are seeking Flooring professionals who can help to identify and then process Valid Claims on our clients customers (Major Insurance Companies) behalf.

The Role: Flooring Specialist – Insurance Sector
Location: Cannock, Staffordshire
Salary: £18,000-£30,000 + benefits

A Flooring Specialist is required to join a growing insurance claims handling company. The ideal applicant will possess a broad knowledge of  all types of flooring (carpet, wood, tile, manufacturers, brands, quality and costs) gained from working within the retail, trade, insurance claims or other relevant sector requiring flooring knowledge.
The successful applicant will join a motivated team of around 40 staff at a leading insurance claims handling specialist. As a Flooring Specialist, you will process insurance claims in accordance with the company’s best practice and clients individual claim philosophies, ensuring a positive experience for every client. This is a busy role for an-organised and confident individual. Full training on insurance and claims handling will be provided.

  • Provide excellent customer service – deadling with customer in a positive and friendly way.
  • Liaise with the policy holders and Insurance Companies to accurately validate claims circumstances and identify and report any potential fraud indicators
  • Establish the type and specification of customers’ existing flooring.  Identifying a suitable like-for-like replacement.
  • Using your flooring expertise, ensuring the most cost-effective solution for customers and client’s expectations
  • Accurately arrange a convenient collection via appointed courier service
  • Arrange inspections within via authorised panel of Inspection agents
  • Arrange delivery of replacements goods within contractual time frames
  • Provide the highest level of customer service at all times ensuring compliance
  • Achieve monthly targets in closing out claims to achieve bonuses. 
Skills and Experience:
  • Experience working in the flooring industry in a relevant role
  • Excellent customer service skills 
  • Highly-organised 
  • A confident communicator in all situations 
  • Able to understand insurance policies would be helpful (full training provided)

This is an exciting opportunity for an experienced, personable and motivated Flooring Specialist to join a leading insurance services company, offering flexible tailored solutions and delivering a personal service to clients and policy holders alike. In addition to your flooring knowledge there is the opportunity to acquire other product knowledge too.
Competitive salary + bonus + benefits. Apply now!

This role would be an Ideal opportunity for an Experienced Retail Estimator from either an Independent Carpet and Flooring Retailer or one of “The Sheds” seeking an Office based role or for an ex Flooring Fitter looking to get off their Knees and to utilise their many years of experience helping the public with their Flooring related Claims.

Salary: £18k £22k Basic + Attractive Bonus Scheme

Our Clients are a friendly, vibrant company with a great working environment providing a competitive benefits package including bonuses and a pension scheme.

Apply Today: Follow the “Apply Here” Links on this page, attaching an up to date CV. For a confidential discussion call Justin Kelly on 01562 544090.

Carpet Roles UK are dedicated Recruiters to the UK Carpet and Flooring Industry.

Cannock, UK

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