Operations Manager - Flooring Contractors

London, United Kingdom | Permanent, full-time
| £45,000 per annum (Negotiable Basic + Bonuses)
Ref: JK110 (2 years ago)
Carpet Roles UK are delighted to be working with their clients, a well regarded Specialist Flooring Contractors with their growth plans and are seeking an Operations Manager to assist with the day to day running of the business and who will become a key member of the company’s Senior Management Team. 

The role will be a hands on one, based (30% of time) at our clients Central London based offices with regular (70% of time) out and about on Site Visits and Client Liaison duties. 

Effectively the core function of the role will be the delivery of a full service to the companies Client base externally and in supporting the Project Management Team and Sales / Estimating team internally to enable a smooth and seamless operation between the different departments. 

Duties will include the following:

Fitting management:

1)      Scheduling works

2)      Inspecting quality

3)      Growing pool of Skilled Sub and Employed Contract Flooring Fitters.

Customer Relations:

1)      Great written and Verbal communication Skills.

2)      Customer Reviews and acting upon results to improve future service.

3)    A Can Do attitude and an ability to get along with people are key.

Job/Cost management:

1)      Scheduling – materials / installers / labour

2)      Profit analysis

3)      Call backs


1)      Live stock management to enable a clear picture on Inventory.

2)      Organised warehouse

3)      2 second Lean thinking

4)      Manage warehouse within growth plan


The Person:

Below are the characteristics our clients are seeking.

1)      Growth mindset – Both in our business and personally. 

2)      Authority/respect from installers.

3)      Organisational ability/logical thinker.

4)      Good communication skills – Internally/Externally/Customers.

5)      Good rapport with office staff & customers.

6)      Results/KPI focused.

7)      Flooring knowledge and experience.

8)      Delegational abilities.

9)      Process driven/ Complete finisher.

10)   High focus on customer service.

11)   Networked within the flooring industry. 

The Package:

£40,000pa basic with KPI linked bonuses of a further £5k initially.  This will be assessed bi annually -

Role is 30% office based and 70% out visiting clients and fitters on all jobs pre/ongoing/post jobs.

Laptop and phone can be supplied.

Apply Today:

For immediate consideration for this role please forward your CV via the “Apply Here” Link on this page. For a confidential discussion call Justin Kelly on 0844 4153054.

Carpet Roles UK are dedicated Recruiters to the UK Carpet and Flooring Industry.





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