Customer Support Advisor
London | Permanent, full-time| £28,000 per annum (Shift Work & Allowance Included OTE £31-£32k )
We are actively hiring for Hybrid Customer Support Advisors for our client a reputable and growing global fintech company in London. Full training induction period for 6/8 weeks upon starting which is based in their Kent office,
It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved including billing and payments.
You must have strong customer service skills working in a phone-based environment, good IT skills and be willing to work different shift patterns on a rota basis.
The working hours are as follows:
8.00am – 4.00pm – Office Based either Central London or Kent
4.00pm to 12.00am- Home Based
12.00am – 8.00am Home Based
This is a 24/7 shift working which will include working weekends, nights, bank holidays working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31/£32k per annum.
We will endeavour to contact you within 48 hours of receiving your CV, however due to the nature of our business this may be delayed due to meetings, holidays and offsite visits. If you have not had a response within 7 days then please assume that your application has been unsuccessful, due to high volume response unfortunately we are unable to reply to all applicants.
It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved including billing and payments.
You must have strong customer service skills working in a phone-based environment, good IT skills and be willing to work different shift patterns on a rota basis.
The working hours are as follows:
8.00am – 4.00pm – Office Based either Central London or Kent
4.00pm to 12.00am- Home Based
12.00am – 8.00am Home Based
This is a 24/7 shift working which will include working weekends, nights, bank holidays working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31/£32k per annum.
We will endeavour to contact you within 48 hours of receiving your CV, however due to the nature of our business this may be delayed due to meetings, holidays and offsite visits. If you have not had a response within 7 days then please assume that your application has been unsuccessful, due to high volume response unfortunately we are unable to reply to all applicants.