IT Support Manager
Fradley Park | Permanent, full-time| £0 per annum
IT Support Manager
Urgent Requirement
Key Responsibilities
Skills & Experience
Job Ref: GS1451
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Urgent Requirement
- Salary: Competitive - details provided on application
- Hours: Monday to Friday | 8.30am to 5pm
- Location: Lichfield - Office based with occasional flexibility to work from home
- Benefits: 25 days’ annual leave plus Bank Holidays, paid birthday leave after one year, enhanced parental pay, company sick pay, life assurance, an Employee Assistance Programme, a company pension scheme with increased contributions after two years, free on‑site parking, and an annual performance bonus.
Key Responsibilities
- Onboarding, role changes and offboarding
- Creating, updating and disabling user accounts and permissions
- Maintaining accurate user records
- Tracking and maintaining IT assets
- Preparing, deploying and recovering IT equipment
- Maintaining the asset records
- Monitoring stock levels and placing orders as required
- Performing regular asset audits
- Managing relationships with IT vendors and service providers
- Coordinating the renewal of IT contracts, licences and service agreements
- Providing first/second‑line support across hardware, software, mobile devices, LAN/WAN, telephony, and applications
- Maintaining accurate records, ensure compliance, and support continuous improvement across IT services
Skills & Experience
- Strong troubleshooting skills across hardware, software, and peripherals
- Experience supporting Windows and Apple (macOS/iOS/iPadOS) environments
- Knowledge of Apple Business Manager and Microsoft Intune
- Experience administering Microsoft 365, Entra ID (Azure AD) and endpoint management
- Basic understanding of LAN/WAN networking
- Understanding of networking fundamentals: Wi‑Fi, TCP/IP, DNS, DHCP
- Familiarity with Cisco IP Telephony and Webex Calling
- Confident communicator with excellent customer service skills
- Highly organised, proactive, and able to manage multiple priorities
Job Ref: GS1451
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.