Receptionist
West Midlands, United Kingdom | Permanent, full-time| £0 per annum
Receptionist
The Role – Key Responsibilities
Job Ref: HP471
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
- Location: Walsall | Office Based with occasional travel to other branch offices when required.
- Salary: Details provided on application
- Hours: Monday to Friday, 9:00am – 5:00pm (one-hour lunch break)
- Contract: Permanent, Full-Time
- Enjoy a fantastic benefits package, including 29 days' annual leave (inclusive of public bank holidays and the day following Boxing Day), a firm-wide bonus scheme, an additional day off for your birthday, Monday to Friday working hours with no weekends, and the opportunity to join an established team within a collaborative and supportive working environment.
The Role – Key Responsibilities
- Welcome clients and visitors in a friendly and professional manner, ensuring all visitors follow the correct sign-in and security procedures.
- Answer incoming telephone calls, handle general enquiries and direct calls or messages to the appropriate team members.
- Use the case management system to identify client matters and direct enquiries to the relevant staff.
- Manage the reception inbox, responding to queries where appropriate and forwarding others to the relevant colleagues.
- Receive, process, date-stamp and distribute incoming post, including scanning documents onto the relevant systems.
- Arrange couriers and coordinate the collection and delivery of documents and parcels.
- Manage reception and interview room diaries, ensuring meeting spaces are clean, tidy and ready for use.
- Maintain accurate reception logs, visitor records and car park information, ensuring parking is available for clients.
- Provide client hospitality, including preparing refreshments and assisting with the setup of internal and external meetings.
- Proactively identify opportunities to improve the client experience and ensure the smooth day-to-day running of reception.
- At least one year's previous reception or administrative experience, ideally within the legal or professional services sector.
- Excellent communication and customer service skills, with a friendly, approachable and professional manner.
- Strong organisational skills, attention to detail and the ability to manage multiple tasks effectively.
- The ability to remain calm under pressure, solve problems and use your own initiative.
- A trustworthy and discreet approach, with the ability to handle confidential information and work effectively both independently and as part of a team.
Job Ref: HP471
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.