Ecommerce Executive
Staffs, United Kingdom | Permanent, full-time| £0 per annum
Ecommerce Executive
Excellent Salary Package plus Bonus
+Very Exciting Benefits!
This is a fantastic opportunity for someone with a strong customer service background, excellent telephone manner, excellent IT skills and a genuine passion for helping people, looking to take the next step into an administrative and e-commerce support role.
What You’ll Do
Job Ref: HP468
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Excellent Salary Package plus Bonus
+Very Exciting Benefits!
- Location: Cannock, Staffordshire
- Hours: Monday – Friday, 7:30am – 4:30pm
- Contract: Permanent, Full Time
- Benefits: Competitive salary, bonus scheme, pension, free lunches, extra holiday
This is a fantastic opportunity for someone with a strong customer service background, excellent telephone manner, excellent IT skills and a genuine passion for helping people, looking to take the next step into an administrative and e-commerce support role.
What You’ll Do
- Provide day-to-day administrative support to the e-commerce function, ensuring the smooth running of daily operations.
- Manage incoming customer enquiries, providing prompt, professional and helpful responses.
- Assist with the processing and coordination of e-commerce orders, ensuring accuracy and timely fulfilment.
- Maintain accurate customer records and information within the company's CRM system.
- Support the E-commerce Account Manager with quotations, customer communication and general account administration.
- Maintain and update product listings, pricing and stock information across e-commerce platforms.
- Produce daily reports and monitor order and sales data, identifying any errors or discrepancies.
- Assist with pricing accuracy and basic margin tracking, highlighting any issues or inconsistencies.
- Liaise with internal departments, including Purchasing, Marketing and Customer Service, to ensure smooth order processing and query resolution.
- Identify opportunities to improve administrative processes and support the overall efficiency of the e-commerce customer journey.
- Previous experience in an administration, customer service, sales support or e-commerce role.
- Excellent written and verbal communication skills, with a professional and confident telephone manner.
- Strong organisational skills and the ability to manage and prioritise multiple tasks effectively.
- Excellent attention to detail, particularly when handling data, processing orders and maintaining records.
- Good IT skills, including Microsoft Office and Excel.
- Experience using CRM systems or e-commerce platforms would be advantageous.
- A customer-focused approach, with a genuine commitment to delivering excellent service.
- A proactive problem-solver who can identify errors, discrepancies and opportunities for improvement.
- The ability to work collaboratively with colleagues across different departments.
- A positive, flexible and hands-on attitude, with the ability to work independently and as part of a team.
Job Ref: HP468
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.