Customer Resolution Administrator
Tamworth, United Kingdom | Permanent, full-time| £26,500 per annum
Customer Resolution Administrator
Tamworth | £26,500 per annum | Monday–Friday, 9am–5pm | Full-time
Benefits: 20 days' annual leave plus bank holidays with up to 5 additional holiday days to buy/sell, a gifted birthday holiday, 2 paid volunteering days per year, death-in-service benefit (2x salary), health and medical support, discounted gym membership, free parking, fresh fruit daily, full training provided and a fully office-based working environment.
This is primarily an administration and customer communication role, dealing with debtors by email and post, managing responses and following up on cases. There is some telephone contact, but this is not a high-volume inbound/outbound collections role.
The Role
What We're Looking For
Job Ref: HP453
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Tamworth | £26,500 per annum | Monday–Friday, 9am–5pm | Full-time
Benefits: 20 days' annual leave plus bank holidays with up to 5 additional holiday days to buy/sell, a gifted birthday holiday, 2 paid volunteering days per year, death-in-service benefit (2x salary), health and medical support, discounted gym membership, free parking, fresh fruit daily, full training provided and a fully office-based working environment.
This is primarily an administration and customer communication role, dealing with debtors by email and post, managing responses and following up on cases. There is some telephone contact, but this is not a high-volume inbound/outbound collections role.
The Role
- Communicate with debtors by email, post and occasional telephone
- Respond to correspondence and customer queries
- Request and review information relating to debtors' circumstances
- Carry out company and online searches to locate or verify contact information
- Keep accurate records and follow up outstanding actions
- Handle complaints and queries professionally
- Work independently while following company processes and policies
What We're Looking For
- Self-motivated, driven and performance-focused
- Highly organised with excellent attention to detail
- Confident communicating professionally with customers
- Experienced in customer service, complaints or administration
- Comfortable following processes and working to targets
- Confident using computers and conducting online research
- Able to manage their own workload and take ownership of their work
- Previous debt recovery experience is not essential — full training will be provided.
Job Ref: HP453
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.