Customer Service Administrator - Maternity cover

Customer Service Administrator
Contract: 9‑Month Maternity Cover

Location: Hams Hall, Coleshill | Office Based 
Start Date: Mid–End August 2026
Salary: £27,000 per annum 
Hours: Monday to Friday | 8:00–16:00 or 8:30–16:30

 
Key Responsibilities

• Inbox Management — Oversee and prioritise five email inboxes, ensuring timely, professional responses and escalation where required.
• Email Correspondence — Manage email communication with internal teams, external partners, and customers.
• Administrative Support — Provide day‑to‑day admin support.
• Excel Reporting — Use Excel with accuracy.
• Organisation & Prioritisation — Maintain structured workflows, manage deadlines, and ensure tasks are completed efficiently.
• Team Support — Work closely with colleagues to support daily operations and resolve queries.

 
Skills & Experience

• Strong organisational skills with the ability to manage multiple inboxes and competing priorities.
• Excellent written communication and confident email handling.
• Solid Excel capability.
• High attention to detail and accuracy.
• Proactive, reliable, and able to work independently.
• Previous administrative experience in a fast‑paced environment preferred.

Job Ref: HP407


Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.