Customer Service Executive
Rugeley, United Kingdom | Permanent, full-time| £27,000 per annum
Customer Service Executive
£27,000 per annum
Applicants must have recent experience in a customer service telephone-based role.
Location: Rugeley | Office Based
Working Hours: Monday to Friday, 9am – 5pm (fully office-based)
Benefits: Private medical insurance, 20 days of annual leave plus bank holidays, Access to exclusive discounts, Free on-site parking, Company canteen
Key Responsibilities
What You Bring to the Role
Job Ref: HP385
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
£27,000 per annum
Applicants must have recent experience in a customer service telephone-based role.
Location: Rugeley | Office Based
Working Hours: Monday to Friday, 9am – 5pm (fully office-based)
Benefits: Private medical insurance, 20 days of annual leave plus bank holidays, Access to exclusive discounts, Free on-site parking, Company canteen
Key Responsibilities
- Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.
- Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.
- System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
- Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
- Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
- Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company’s values and standards.
What You Bring to the Role
- 12+ months’ experience in Customer Service or Product Support
- Confident using Microsoft Word, Excel, and PowerPoint
- Strong communication
- Great prioritisation
- Proactive problem‑solving
- Calm under pressure
Job Ref: HP385
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.