Customer Service & Purchasing Co Ordinator
Coleshill | Permanent, full-time| £28,000 per annum
Customer Service & Purchasing Coordinator
Salary : £28,000
Location: Hams Hall, Birmingham
Hours: Monday–Friday, 8.30 am - 4.30 pm - 30 minute lunch break.
Type: Permanent, Full-Time, Office-Based
Benefits
Job Summary
We are seeking a proactive and personable Customer Service & Purchasing Coordinator to join our clients team. This role combines customer service responsibilities with purchasing support, ensuring outstanding orders are actively followed up and customers are kept informed. The ideal candidate will have excellent communication skills, strong organisational ability, and a confident, professional manner when dealing with customers.
Key Responsibilities
Skills & Experience Required
Personal Attributes
Job Ref: GS1440
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Salary : £28,000
Location: Hams Hall, Birmingham
Hours: Monday–Friday, 8.30 am - 4.30 pm - 30 minute lunch break.
Type: Permanent, Full-Time, Office-Based
Benefits
- 28 days holiday (including bank holidays) increasing to 33 days after 5 years’ service
- Option to buy up to 5 extra days holiday per year
- Company sick pay
- Save As You Earn Scheme
- Enhanced Maternity and Paternity Pay
- Comprehensive Learning & Development programmes
- Pension Plan
Job Summary
We are seeking a proactive and personable Customer Service & Purchasing Coordinator to join our clients team. This role combines customer service responsibilities with purchasing support, ensuring outstanding orders are actively followed up and customers are kept informed. The ideal candidate will have excellent communication skills, strong organisational ability, and a confident, professional manner when dealing with customers.
Key Responsibilities
- Providing updates on outstanding orders and delivery timelines to customers
- Liaise closely with the Purchasing team to track and chase overdue or delayed orders
- Proactively follow up with suppliers to obtain accurate and timely information
- Communicate clearly and professionally with customers, particularly in situations involving delays
- Maintain accurate records of customer interactions and order updates
- Provide general office administrative support as required
- Assist the Purchasing department with administrative tasks
- Be trained to provide cover for the Purchasing Manager during periods of leave
Skills & Experience Required
- Previous experience in customer service, office administration, or a similar role
- Confident and professional telephone manner
- Strong communication and interpersonal skills
- Ability to manage customer expectations with empathy and clarity
- Good organisational skills and attention to detail
- Ability to work collaboratively across teams
- Proactive approach with strong problem-solving skills
- Competent in standard office software (e.g., Microsoft Office)
Personal Attributes
- Friendly, approachable, and professional
- Resilient and calm under pressure, especially when dealing with delayed orders
- Reliable and adaptable, with a willingness to learn new responsibilities
- Customer-focused with a commitment to delivering excellent service
- Full training will be provided on internal systems and processes
- Opportunity to develop purchasing knowledge and skills
Job Ref: GS1440
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.