IT Support Analyst – Financial Services & Third-Pa
Birmingham | Permanent, full-time| £35,000 - £45,000 per annum
IT Support Analyst – Financial Services & Third-Party Liaison Focus
Salary: £35,000 - £45,000 per annum
Contract Type: Fixed Term Contract until end of January 2026 – potential to extend
Location: Central Birmingham (Office-Based)
Hours: Monday to Friday, 9.00am – 5.30pm
Benefits Include:
The Opportunity
We’re recruiting for an experienced IT Support Analyst to join a financial services business in Birmingham. This is a hands-on role in a dynamic, fast-paced environment, requiring not only strong technical knowledge but also the ability to confidently liaise with third-party vendors and service providers, manage external escalations, and support regulated financial systems.
The Role
You will be the first point of contact for IT support issues, providing in-person and remote assistance across the business. You will manage incidents through to resolution, escalating when needed, and maintaining excellent service delivery throughout. A key part of this role is managing third-party relationships and liaising with external vendors to ensure service continuity and problem resolution.
Key Responsibilities
Requirements
Job Ref: EN883
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.
Salary: £35,000 - £45,000 per annum
Contract Type: Fixed Term Contract until end of January 2026 – potential to extend
Location: Central Birmingham (Office-Based)
Hours: Monday to Friday, 9.00am – 5.30pm
Benefits Include:
- Prime city centre office location
- Private medical insurance and life assurance
- Retail and gym discounts, plus interest-free season ticket loans
- Cycle to work scheme and paid charity days
- Social events including company sports teams and lunchtime gaming
The Opportunity
We’re recruiting for an experienced IT Support Analyst to join a financial services business in Birmingham. This is a hands-on role in a dynamic, fast-paced environment, requiring not only strong technical knowledge but also the ability to confidently liaise with third-party vendors and service providers, manage external escalations, and support regulated financial systems.
The Role
You will be the first point of contact for IT support issues, providing in-person and remote assistance across the business. You will manage incidents through to resolution, escalating when needed, and maintaining excellent service delivery throughout. A key part of this role is managing third-party relationships and liaising with external vendors to ensure service continuity and problem resolution.
Key Responsibilities
- Providing onsite and remote IT support for staff (hardware, software, network, and mobile devices)
- Managing IT incidents and service requests via Jira or similar helpdesk tools
- Liaising directly with third-party vendors and managed service providers to resolve escalated issues
- Supporting business-critical and financial sector applications
- Delivering new starter inductions and access set-up (JML process)
- Assisting with desk moves, equipment rollouts, and hardware asset management
- Creating and maintaining internal documentation and knowledge articles
- Ensuring compliance with IT security standards and data protection policies
Requirements
- Proven experience in a similar IT support role within a regulated or financial services environment (preferred)
- Demonstrated experience liaising with third-party vendors and external providers
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and basic networking (TCP/IP, DNS, VPN)
- Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Confident in handling high-pressure situations and resolving escalated technical issues
- Certifications such as ITIL, CompTIA A+, or Microsoft (desirable)
Job Ref: EN883
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.