IT Service Desk Analyst
Birmingham | Permanent, full-time| £35,000 - £45,000 per annum
IT Service Desk Analyst
£35,000 - £45,000 per annum
Job Type: FTC (Fixed Term Contract) until end of January 2026 - potential to be extended
Excellent Location: Central Birmingham, Office Based
Hours: Monday to Friday | 9am till 5.30pm
Fantastic Benefits!
This is a fantastic opportunity for an experienced IT support professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service to users at all levels of the business.
The Role:
You’ll act as the first point of contact for all IT-related issues, providing in-person and remote support to users across the business. From troubleshooting hardware and software problems to managing tickets and escalating complex issues, you’ll play a key role in maintaining a smooth and efficient IT service.
What You’ll Be Doing:
What We’re Looking For:
Job Ref: EN853
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.
£35,000 - £45,000 per annum
Job Type: FTC (Fixed Term Contract) until end of January 2026 - potential to be extended
Excellent Location: Central Birmingham, Office Based
Hours: Monday to Friday | 9am till 5.30pm
Fantastic Benefits!
- Excellent location - Birmingham City Centre
- Private medical insurance and life assurance.
- Discounts on local and city gyms, retail, and interest-free season ticket loans.
- Charity days and cycle to work scheme.
- Regular social events including company football team and lunchtime games.
This is a fantastic opportunity for an experienced IT support professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service to users at all levels of the business.
The Role:
You’ll act as the first point of contact for all IT-related issues, providing in-person and remote support to users across the business. From troubleshooting hardware and software problems to managing tickets and escalating complex issues, you’ll play a key role in maintaining a smooth and efficient IT service.
What You’ll Be Doing:
- Providing onsite IT support for users (hardware, software, network, mobile devices).
- Logging and managing IT incidents and service requests via the helpdesk system (Jira).
- Escalating complex issues to senior support teams and documenting details accurately.
- Supporting business-critical applications and liaising with third-party vendors.
- Assisting with equipment setups, desk moves, and inventory management.
- Delivering IT inductions for new starters and managing user access (JML process).
- Contributing to the creation of SOPs and knowledge base articles.
- Ensuring compliance with IT security and data protection policies.
What We’re Looking For:
- Strong knowledge of Windows OS, Office 365, and basic networking (TCP/IP, DNS, VPN).
- Hands-on experience with IT support in a business environment.
- Ability to explain technical information clearly to non-technical users.
- Experience supporting office moves or equipment deployments is highly desirable.
- Excellent communication and problem-solving skills.
- ITIL, CompTIA A+, or Microsoft certifications (desirable but not essential).
Job Ref: EN853
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.