Customer Service Representative (Banking)

Customer Service Representative (Banking Sector)

£28,000

Job Type: Permanent

Excellent Location: Central London (nearest tube station is Fenchurch Street)

Hours: Monday to Friday, 9am – 5.30pm | Hybrid after training 


Our client is renowned for offering competitive savings accounts while supporting UK SMEs and the British economy. Their savings team is celebrated for its exceptional service, winning accolades and multiple awards. 


Fantastic Benefits!

• Competitive salary, discretionary bonus, and 8% non-contributory pension.
• High-quality office facilities.
• Private medical insurance and life assurance.
• Discounts on local and city gyms, retail, and interest-free season ticket loans.
• Charity days and cycle to work scheme.
• Regular social events including company football team and lunchtime games.

What you will do:

• Handle customer queries via phone, email, secure messaging, and post.
• Open and close accounts, update details, and maintain accurate records.
• Provide excellent support, especially for vulnerable customers.
• Manage high-volume calls and arrange callbacks as needed.
• Assist with online registration and usage of our online systems.
• Ensure customer satisfaction by resolving complaints within SLAs.
• Maintain confidentiality and secure customer data.
• Contribute to improving the customer experience.

About you:

• Proven customer service experience.
• Familiarity with banking/CRM systems.
• Intermediate skills in Microsoft Word, Excel, and Outlook.
• Strong communication, problem-solving, and multitasking abilities.
• Attention to detail and record-keeping skills.
• Ability to adapt to new technologies and work both independently and as part of a team.

Bonus Points For:

• Experience in banking, retail, or SME sectors.
• Knowledge of Consumer Duty, GDPR, and the Data Protection Act.

We would love to hear from you if you have experience in the following: Customer Service Representative (CSR), Customer Support Specialist, Customer Care Representative, Client Service Representative, Customer Success Representative, Customer Relations Representative, Customer Service Associate, Customer Support Agent, Call Center Representative, Technical Support Representative, Customer Service Advisor, Customer Service Coordinator, Customer Experience Representative, Help Desk Representative, Customer Operations Associate.


Job Ref: CB208

Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.