Claims Coordinator – Customer Experience
Swanley | Permanent, full-time| £28,147 per annum
Claims Coordinator – Customer Experience
Salary: £28,147 per annum
Location: Swanley, London
Hours: Full time, Permanent (Office Based)
Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination
We’re working with a well-established organisation that is seeking a proactive and customer-focused Claims Coordinator to join their busy office based in Swanley. This is a fantastic opportunity for individuals with a background in claims coordination or reactive maintenance who take pride in delivering a first-class service from start to finish.
About the Role:
As a key point of contact for customers, you’ll play an essential role in managing the full lifecycle of each claim – from initial instruction through to job completion. You’ll ensure that each interaction is handled with care, clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers, insurers, and trades teams.
Key Responsibilities:
What We’re Looking For:
Job Ref: EN841
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Salary: £28,147 per annum
Location: Swanley, London
Hours: Full time, Permanent (Office Based)
Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination
We’re working with a well-established organisation that is seeking a proactive and customer-focused Claims Coordinator to join their busy office based in Swanley. This is a fantastic opportunity for individuals with a background in claims coordination or reactive maintenance who take pride in delivering a first-class service from start to finish.
About the Role:
As a key point of contact for customers, you’ll play an essential role in managing the full lifecycle of each claim – from initial instruction through to job completion. You’ll ensure that each interaction is handled with care, clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers, insurers, and trades teams.
Key Responsibilities:
- Manage a portfolio of property claims, ensuring all cases are progressed efficiently and within service level agreements
- Liaise with customers via phone and email throughout each stage of their claim, providing regular updates and support
- Accurately maintain client systems, updating case notes, logs and schedules
- Coordinate with internal field teams and subcontractors to arrange site visits and repairs
- Schedule workloads effectively, ensuring technician availability and travel times are optimised
What We’re Looking For:
- Experience in claims handling, customer service, administration or housing maintenance coordination
- Confidence in speaking with customers over the phone, particularly those who may be upset or in distress
- Strong organisational skills and attention to detail
- A collaborative team player with a proactive and professional approach
- Good working knowledge of Microsoft Office including Excel
- Minimum GCSE (or equivalent) in Maths and English
Job Ref: EN841
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.