Performance & Quality Assurance Coordinator

Kenilworth | Permanent, full-time
| £30,000 per annum
Ref: EN804 (2 weeks ago)
Performance & Quality Assurance Coordinator
£30,000 per annum


Location: Kenilworth | Office Based

Hours: Monday to Friday | 9am to 5pm (30 mins lunch)


Benefits
  • Casual dress code.
  • Company events.
  • Company pension.
  • Monday to Friday schedule (no weekends).


About the Company:
Our client is a well-established energy company dedicated to delivering high-quality services to customers. As part of their continued growth, they are seeking a highly motivated Performance & Quality Assurance Coordinator to oversee team performance across all departments, ensuring operational excellence and adherence to processes.


Key Responsibilities:
  • Monitor and assess the performance of teams across all business departments to ensure efficiency and productivity.
  • Conduct quality assurance checks to maintain high standards in customer service, compliance, and operational procedures.
  • Review and refine internal processes to drive continuous improvement and operational effectiveness.
  • Identify areas for development within teams and provide recommendations to enhance performance.
  • Collaborate with department heads to ensure consistency in quality and process adherence.
  • Produce reports on team performance, identifying trends and areas requiring attention.
  • Support teams in maintaining best practices, ensuring that business objectives are met.


The Ideal Candidate Will Have:
  • Experience in performance monitoring, quality assurance, or operational oversight.
  • Strong analytical skills with the ability to assess data, identify trends, and recommend improvements.
  • Excellent attention to detail and a structured approach to reviewing processes.
  • Strong communication and interpersonal skills to work effectively with teams across different departments.
  • Ability to manage multiple priorities in a fast-paced environment.


Job Ref: EN804

Note: Hollyfield Personnel will only contact successful candidates within 5 - 7 working days of application receipt. By applying for this vacancy, you give permission for Hollyfield Personnel to contact you and retain your details.

Kenilworth, UK

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