Customer Service Team Leader (Banking Sector)

Customer Service Team Leader (Banking Sector)
£38,000 per annum


Job Type: 12 month FTC, Full Time 

Excellent Location: Central Birmingham with occasional business travel

Hours: Monday to Friday, 9am – 5.30pm | Hybrid after training


Fantastic Benefits!

• Competitive salary, discretionary bonus, and 8% non-contributory pension.
• High-quality office facilities.
• Private medical insurance and life assurance.
• Discounts on local and city gyms, retail, and interest-free season ticket loans.
• Charity days and cycle to work scheme.
• Regular social events including company football team and lunchtime games.

Key Responsibilities:

• Lead, motivate, and develop the Customer Service team to meet and exceed KPIs.
• Manage resources effectively to ensure optimal coverage and performance.
• Handle recruitment, training, and ongoing development of team members.
• Monitor and manage complaints, ensuring timely resolution and adherence to regulatory guidelines.
• Collaborate with other departments to drive continuous improvement and maintain a strong control environment.

What We're Looking For:

• Proven experience in a team leader / managerial role within Financial Services.
• Strong leadership, communication, and interpersonal skills.
• Expertise in customer service, complaint management, and people management.
• Ability to adapt in a dynamic environment and handle challenging conversations with ease.
• Analytical mindset with proficiency in leveraging data for decision-making.

Desirable Skills:

• Familiarity with Finova banking tools.
• Understanding of Consumer Duty, GDPR, and the Data Protection Act

Job Ref: EN590

Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.