Customer Service Administrator

LUTTERWORTH, United Kingdom | Contract, full-time
| £21,000 per annum (Temporary ongoing)
Ref: GS1139 (2 weeks ago)
Large scale expansion has led to our client recruiting 4 x Customer Service Administrators to join their organisation on our temporary to permanent basis. This role is office based.


The Role:

To deliver outstanding Customer Service ensuring all calls are closed within SLA's
Maintaining and enhancing existing customer relationships with regards to the processing of orders, query resolution and the timely delivery of services
Managing and resolving customer complaints escalating to Operation Support Manager as required
Researching and providing customers with product and service information to meet their needs
Ensuring new services or changes to customer contracts are completed in line with process and on time
Making courtesy calls to customers to ensure customer satisfaction


Experience

Telephone based customer service experience
Fast accurate keyboard skills
Available for an immediate start

Hours: 37.50 hrs per week : Monday to Friday

Start time between 08:00 and 09:00 - 7.5 hours a day + half an hour unpaid break

Salary: £21,000

Ref: GS1139

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

LUTTERWORTH, United Kingdom

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