Travel Administrator

Burton On Trent | Permanent, full-time
| £22,500 per annum (PERM )
Ref: RY166 (2 weeks ago)
Our client with an enviable reputation in the local area are recruiting for a Travel Administrator to join their organisation on a permanent basis.

The role will be working as part of a busy transport team where you will ensure all transport is booked in accordance to tours and products that are booked for customers.

Key Responsibilities:

· To purchase flights through the internal systems
· To create and claim bookings
· To request Eurostar and European Rail groups in accordance with products.
· Using the in-house system to set up Eurostar land tours.
· To issue all rail bookings using the supplier’s individual IT systems.
· To plan regional rail journeys to arrive on time for our Eurostar departures.
· Liaise directly with airlines and rail companies.
· To research and request upgrades for the customer.
· To upload or send manifests to suppliers in the correct format.
· Using in-house systems to update any changes.
· To contact customers directly to advise of any transport changes either telephonically or in written communication.
· Keep up to date the departments spreadsheets and pivot tables.
· Work closely with other departments
· Ensure all cancellations and refunds are actioned and any refunds received are notified to the Finance team
· Action customer special requests such as medical, mobility and pre-booking of seats.
· To book any ancillary travel services such as individual train requests and flights.
· To ensure all relevant documentation is included in the customers travel documents.
· Available to be on an emergency on call rota as back up to the operations team should transport issues arise out of hours.
· Checking transport contracts ensuring correct flights details have been requested and updating internal spreadsheets.
· Checking invoices ready for payment.
· Any general administration duties that arise.

Skills, Experience & Qualifications

· High level of accuracy and attention to detail
· Excellent communication skills both written and verbal
· Excellent organizational skills and time management ensure all deadlines are met with transport suppliers.
· Proficiency in Excel, as spreadsheets are an integral part of the department records.
· Ability to work under pressure, working alone, part of the transport team and part of the wider team.
· Take ownership and responsibility of workloads under little or no supervision.
· A willingness to be flexible with working hours and responsibilities

Hours: 9.00am - 5.30 pm Monday - Friday

Salary £22,500

Ref: RY166

Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5-7 working days of your application, you should assume that your application was unsuccessful

Burton On Trent, UK

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