Customer Service Advisor

Burton On Trent | Permanent, full-time
| £21,500 per annum (PERM )
Ref: RY165 (2 weeks ago)
Do you pride yourself on the service you offer customers and go above and beyond?

Our client is recruiting for Customer Service Advisors to join them on a Permanent basis.

The Role

  • Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels
  • Assist with document process liaising with the relevant departments
  • Admin duties – understanding the customers needs and liaising with providers to ensure the customers requirements and they have any relevant additional costs.
  • Action cancellations in line with company process
  • Dealing with requests at all levels
  • Handling late booking requests
  • Assist with Customer Relations issues and call outs in particular any changes to customers schedules
  • Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre

Skills & Background

  • Previous experience within a Customer Service environment
  • Ability to work in a fast paced environment with the ability to prioritise own workload
  • Excellent communicator both verbal and written with good attention to detail
  • A good team player whilst able to work on own initiative
  • Problem solving abilities with a pro-active approach and a positive attitude
  • Good IT skills

Hours: 37.5 per week

Mon – Fri shifts between 9.00am – 7.00 pm and 1 in 3 weekends ( weekends will be worked from home )

9.00am – 5.00 pm Saturday and 10.00am – 4.00pm Sunday with time off in the week

Salary £21,500 per annum

Ref: RY165

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Burton On Trent, UK

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