Customer Service Executive

Burton On Trent | Permanent, full-time
| £21,500 per annum (Permanent)
Ref: GS1108 (1 month ago)
Business growth has led to our client recruiting Customer Service Executives to join their established team on a Permanent basis.

This is an exciting time to join a market leader in the industry.

The Role

Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels
Assist with document process liaising with the relevant departments
Admin duties - understanding the customers needs and liaising with providers to ensure the customers requirements and they have any relevant additional costs.
Action cancellations in line with company process
Dealing with requests at all levels
Handling late booking requests
Assist with Customer Relations issues and call outs in particular any changes to customers schedules
Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre

Skills & Background

Previous experience within a Customer Service environment
Ability to work in a fast paced environment with the ability to prioritise own workload
Excellent communicator both verbal and written with good attention to detail
A good team player whilst able to work on own initiative
Problem solving abilities with a pro-active approach and a positive attitude
Good IT skills

Hours: 37.5 per week

Mon - Fri shifts between 9.00am - 7.00 pm and 1 in 3 weekends ( weekends will be worked from home )

9.00am - 5.00 pm Saturday and 10.00am - 4.00pm Sunday with time off in the week

Salary £21,500 per annum

Ref: GS1103

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Burton On Trent, UK

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