Transport Assistant

Burton On Trent | Permanent, full-time
| £22,500 per annum (Permanent)
Ref: GS1069 (1 month ago)
Our client with an enviable reputation in the local area are recruiting for a Transport Assistant to join their organisation on a permanent basis as a Transport Assistant 

The role will be working as part of a busy transport team where you will ensure all transport is booked in accordance to tours and products that are booked for customers. 

Key Responsibilities:

·         To purchase flights through the internal systems

·         To create and claim bookings 

·         To request Eurostar and European Rail groups in accordance with products.

·         Using the in-house system to set up Eurostar land tours.

·         To issue all rail bookings using the supplier’s individual IT systems.

·         To plan regional rail journeys to arrive on time for our Eurostar departures.

·         Liaise directly with airlines and rail companies.

·         To research and request upgrades for the customer.

·         To upload or send manifests to suppliers in the correct format.

·         Using in-house systems to update any changes.

·         To contact customers directly to advise of any transport changes either telephonically or in written communication.

·         Keep up to date the departments spreadsheets and pivot tables.

·         Work closely with other departments 

·         Ensure all cancellations and refunds are actioned and any refunds received are notified to the Finance team

·         Action customer special requests such as medical, mobility and pre-booking of seats.

·         To book any ancillary travel services such as individual train requests and flights.

·         To ensure all relevant documentation is included in the customers travel documents.

·         Available to be on an emergency on call rota as back up to the operations team should transport issues arise out of hours.

·         Checking transport contracts ensuring correct flights details have been requested and updating internal spreadsheets.

·         Checking invoices ready for payment.

·         Any general administration duties that arise.

Skills, Experience & Qualifications

·         Preferred knowledge of Amadeus (GDS) - Ideal but not essential 

·         High level of accuracy and attention to detail

·         Excellent communication skills both written and verbal

·         Excellent organizational skills and time management ensure all deadlines are met with transport suppliers.

·         Proficiency in Excel, as spreadsheets are an integral part of the department records.

·         Ability to work under pressure, working alone, part of the transport team and part of the wider team.

·         Take ownership and responsibility of workloads under little or no supervision.

·         A willingness to be flexible with working hours and responsibilities

Hours: 9.00am  - 5.30 pm Monday - Friday 

Salary £22,500

Ref: GS1069

Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5-7 working days of your application, you should assume that your application was unsuccessful

Burton On Trent, UK

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