Travel Consultant

Burton On Trent | Permanent, full-time
| £20,616 per annum (PERM increase following probation)
Ref: RY118 (1 week ago)
Our client in Burton are recruiting for a Travel Consultant to join their fast paced and established team . This is an excellent opportunity to join a market leader in their field.

Key Responsibilities

• Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email
• Identifying customer needs and matching them to a suitable product
• Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout
• Receive inbound calls from our customers and continue to own the relationship with those customers
• Make outbound calls to customers to follow up on potential bookings
• Updating our internal systems with accurate and crucial information
• Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer

Skills, Experience and Competencies

• Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life
• Impeccable verbal and written communication skills and strong attention to detail
• Thirst for knowledge and expanding your experience.
• A track record of building exceptional customer relationships within a customer service environment
• Resilient to challenges and setbacks – this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way
• Comfortable working with systems and good level of literacy with Microsoft Office tools
• Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly
• Ideally, you’d have experience working within a contact centre environment
• Proven ability to identify customer needs through questioning and information gathering
• Effective at multi-tasking and comfortable working within a fast-paced environment
• The motivation to go above-and-beyond for our customers
• Ability to work as part of a team

Hours:
9.00am - 7.00pm Mon-Fri
9.00am - 5.00pm Saturday
10.00am - 4.00pm Sunday
During peak times every other weekend and when out of peak 1 in 3 weekends.

Salary: £20,616 with a bonus of 12% of basic salary paid quarterly 

Ref: RY118

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Burton On Trent, UK

Map showing Burton On Trent, UK