Customer Service Advisor

Burton On Trent | Permanent, full-time
| £20,616 per annum (Salary increase after probation )
Ref: RY117 (1 week ago)
Do you pride yourself on the service you offer customers and go above and beyond?

Our client is recruiting for Customer Service Advisors to join them on a Permanent basis.

The Role

  • Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels
  • Assist with document process liaising with the relevant departments
  • Admin duties – understanding the customers needs and liaising with providers to ensure the customers requirements and they have any relevant additional costs.
  • Action cancellations in line with company process
  • Dealing with requests at all levels
  • Handling late booking requests
  • Assist with Customer Relations issues and call outs in particular any changes to customers schedules
  • Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre

Skills & Background

  • Previous experience within a Customer Service environment
  • Ability to work in a fast paced environment with the ability to prioritise own workload
  • Excellent communicator both verbal and written with good attention to detail
  • A good team player whilst able to work on own initiative
  • Problem solving abilities with a pro-active approach and a positive attitude
  • Good IT skills

Hours: 37.5 per week

Mon – Fri shifts between 9.00am – 7.00 pm and 1 in 3 weekends

9.00am – 5.00 pm Saturday and 10.00am – 4.00pm Sunday with time off in the week


Salary £20,616 per annum


Ref: RY117


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Burton On Trent, UK

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