Customer Service Advisor

Not Specified | Permanent, full-time
| £19,500 per annum (Salary increasing to £20k after 6 months )
Ref: GS1046 (1 week ago)
Hollyfield Personnel are proud to be working in partnership with our longstanding client based in Burton on Trent.

Due to positive business growth we are assisting with a recruitment for 2 x 3 experienced Customer Service Advisors to join them on a Permanent basis. This role is Hybrid working on a rota.

As a Customer Service Advisor you will deliver a high level of Customer Service to a base of existing clients and ensure that the service received by customers is world class.
You will work in partnership with internal departments to achieve desired results and be able to provide updates at all levels.

Duties will include but not be limited to:

  • Answering incoming calls in a professional manner, providing a high level of customer service
  • Data entry and processing of customer orders onto computer system
  • Managing a base of customer orders , chasing delivery dates and stock
  • Working to and achieving SLA’s
  • Providing prices to customers
  • Assisting customers with general and basic technical information
  • Complaint handling and resolution
  • Sending out up to date information to clients in a timely manner

The ideal candidate will have the following attributes

  • Experience in a retail / office based environment
  • PC literate including knowledge or CRM or similar systems
  • Fast accurate keyboard skills
  • A proven track record of being able to offer an excellent level of customer service


Salary: £19,500 increasing to £20,000 after 6 months 

Hours:

8.00 - 4.00 with a 3.00 pm Friday Finish
9.00 - 5.00 - with a 4.00 pm Friday Finish


REF: GS1046 


Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”